Here is a selection of the features that have been added to HaloITSM in the first quarter of the year.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.

Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.

A new version of Cherwell Service Management has now been released and is available to our customers.

We at Synerity are very pleased to announce that we have entered into a partnership with Zendesk - one of the market's leading providers of customer service solutions.

Freshworks now introduces Freshservice™ for Business Teams, enabling departments outside the IT function, such as HR, facilities, legal and finance, to securely provide uninterrupted service delivery within each department.

A new version of Cherwell Service Management has now been released and is available to our customers.

Since securing its Series A financing earlier this year, Rocketlane has continued its upward trajectory by, among other things, expanding its product capacity.

Freshworks appoints Dennis Woodside as the new President and he also becomes part of the Management Team and Board.

Synerity continues to grow and attract excellence in a wide range of activities. Our latest recruit is front-end developer Nasir Haidari.

Synerity continues to grow and attract excellence in a wide range of activities. Our most recent recruit is Alexander Bakir who will take on the role of Account Manager.

The time has come to strengthen our team on the sales side as well and we are happy to welcome Robert Ahlqvist to Synerity.

The next addition to the Synerity team has its roots in the north and is looking forward to new challenges with confidence. It's time to get acquainted with Daniel Söderlund.