AI-first service. Catered to humans
Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service
Seize the opportunities of great customer experiences
Create lasting relationships with Zendesk's complete customer service & support solution.
No. 1 in digital customer service according to
Zendesk AI already knows customer service
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalized support at a lower cost from day one.
250
millions
tickets made better with AI
35.5
year
of agent time saved since 2021
18
billion
tickets are used to train Zendesk's AI models
Here are some of the features you can access by selecting Zendesk:
Offer conversational support in ways that are convenient for customers and make it easy for them to get the answers they need no matter how they choose to interact (with instant messaging, live chat, social media, email or voice).
Zendesk Sunshine - Designed for flexibility
Whether you want to build your own customizations with your own code, or choose to configure with a few simple clicks, Sunshine allows you to modify Zendesk based on your unique business needs. You can quickly and easily create customizations to meet your business needs using apps, tools and pre-built features that fit your systems. The Sunshine platform uses open standards and established code languages, making it easy to create just the right support platform for your business needs.
Easier reporting with Zendesk
Use turnkey reports and analytics that measure team performance and identify customer trends, or customize your own reports. Find out how you can develop your business and analyze, monitor and act on customer needs.
Big benefits for all types of businesses
Drive better conversations
Give customers the ability to contact you on the channel they prefer. Zendesk has omnichannel support baked right in so customers can reach you via email, live chat, phone, and social media.
Maximize agent efficiency
Provide your team with a unified agent workspace. Teams can collaborate, switch between channels, and leverage smart workflow automations to get the job done seamlessly.
Adapt faster to change
Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or customize and build your own.
Synerity Zendesk Assessment
Zendesk offers extensive functionality to support your customer service efforts. It can therefore be challenging for your organization to fully optimize the use of the platform and ensure that you get the most out of your investment. This is where a Zendesk consultant from Synerity can make a big difference.
By conducting a thorough assessment of your Zendesk system, we can help you identify areas for improvement and initiatives to optimize your use of the platform. We will advise you on how to streamline your workflows, assess the maturity of your organization and work closely with your users to improve the overall customer experience. This is to get your Zendesk system aligned with your organization's business goals and differentiate you from the competition.
Zendesk-apps that give you superpowers!
Australia's SweetHawk has been a leading force in the Zendesk market since 2015 and has since developed over 15 top-notch workflow apps. Their first app, Calendar, was installed by dozens of companies within weeks of its launch, which in turn inspired them to create more apps like Tasks, Reminders, and Approvals. They've also created a Super Suite of apps that all complement each other to address larger use cases like ITSM change management, project management, and HR process automation. Today, over 100,000 agents use SweetHawk apps for Zendesk every day.
Sparkly makes life as a customer service agent easier!
Dutch app developer Sparkly consists of a small creative team that focuses on building and developing stylish Zendeskapps to make life as an agent or team leader easier. They started using Zendesk early on and have been working with it since 2011. Thanks to this experience, the developers know the product inside out and know what works and what could be improved. Since 2012, Sparkly's apps have enabled thousands of agents to resolve millions of tickets in the best possible way.
Grow your future with Zendesk
Build great customer relationships and engagement through great customer experiences.
Sign up for a free 14-day trial of Zendesk to see for yourself what Zendesk can bring to your business.
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