The customer is always human
At Zendesk, the mission is to enable exceptional service for every person on the planet. The ambition has been accelerated by building AI functionality with the belief that the customer is always human - whether it's our customer or yours.
Zendesk make customer service better. With features created to meet customer needs, empower your team to succeed and keep your business in harmony.
It's just Zendesk AI that's been built using billions of real-world customer service interactions. That means it understands customer experience. That's why you get personalized support at a lower cost from day one.
250
millions
tickets made better with AI
35.5
year
of agent time saved since 2021
18
billion
tickets are used to train Zendesk's AI models
Expert CX for your business
Zendesk has created customer experience-focused AI for six years. We show you how to introduce it into your service plan.
Lend agents an extra hand
Agent AI tools suggest responses and detect customer intent, leaving agents prepared and refreshed.
Say bye to bumbling bots
Zendesk bots solve requests or find the right agent on their own—no manual effort needed.
Better support right now
Triage conversations, smooth workflows, and fill knowledge gaps without developers or data scientists.
Zendesk + OpenAI
Zendesk is unlocking new generative AI capabilities powered by OpenAI. With Zendesk's CX-specific AI and OpenAI's large language models, AI has never felt this human.
AGENT EFFICIENCY
Enhance your agents with AI
Agents remain the heartbeat of your customer service operation. Zendesk AI extends their abilities, so your team is successful, productive, and improves with every customer conversation.
Give agents full context
Zendesk has created the industry's most advanced triage tools to reduce manual sorting and prioritization across messages and email. Agents will know what customers want and how they’re feeling before the conversation even starts.
Accelerate time to solve
Solve requests faster with intelligence built into your workspace. Zendesk uses AI to show agents key insights and offer them suggestions to fix the issue.
Surface the right information
Agents receive personalized article recommendations to share with customers at the exact right time within each conversation.
Reduce repetitive work
Use bots to gather information from customers like name, email, and issue type (intent). Zendesk AI sorts and solves common requests, so agents can focus on the most impactful work.
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