Zendesk acquires Local Measure
Zendesk completes the acquisition of Local Measure
Company strengthens its AI-powered voice and contact center capabilities through the acquisition of Local Measure and expanded AWS partnership
Zendesk has finalized the acquisition of Local Measure, a leading provider of customer experience solutions. The acquisition strengthens Zendesk's position in real-time data and customer insights, enabling improved customer experiences for businesses globally. By integrating Local Measure's technology, Zendesk can offer even more comprehensive tools to understand and engage customers on a personalized level. The deal marks an important step in Zendesk's strategy to evolve its customer service and engagement platform.
Increase customer engagement with Local Measure - real-time insights for better decisions
Local Measure Contact Center is an application that enables the management of telephony and multiple digital communication channels in a common platform. It brings together inbound customer contacts from phone, chat, email and social media, streamlining customer service and improving the customer experience.
The application's AI capabilities include automated voice and text analytics to quickly categorize and prioritize tickets. AI assistants can help agents by suggesting answers and solutions based on previous customer interactions and available data. AI also guides the redirection of calls and chats to the right department or agent, reducing handling time.
Additional features include queue management, real-time monitoring and comprehensive reporting that provides insights into customer service performance. The system can be integrated with other business systems to give agents quick access to relevant customer information. By using Local Measure Contact Center, companies can optimize resource utilization, reduce response times and ensure consistent and effective communication across all channels.