Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries, the Zendesk now lists the five leading industry trends in one report so you can be ready for what's next in CX.

A new version of Cherwell Service Management has now been released and is available to our customers.

Synerity is pleased to announce that we are partnering with HaloITSM - one of the most exciting and complete ITSM and ESM solutions on the market.

Freshworks recently announced the financial results for its second quarter ended June 30.

A new version of Cherwell Service Management has now been released and is available to our customers.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.

From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.

We at Synerity are very excited to announce that we have partnered with Workato, allowing us to offer our customers their leading automation and integration platform.

One of the areas where Freshservice can offer more powerful functionality than most other ITSM solutions is IT Operations Management (ITOM). Download the "Freshservice ITOM Quick Start Guide" and get an overview introduction to Freshservice ITOM.

Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.

In connection with the release of Freshworks 's quarterly report for Q1, the company also announced that it intends to acquire the US-based startup Device42 for USD 230 million.

A new version of Cherwell Service Management has now been released and is available to our customers.

Synerity becomes Zendesk Advanced Partner

We at Synerity are very pleased to announce that we have partnered with PandaDoc - a simple and sophisticated end-to-end solution for editing and signing documents.

Intelligent. Insightful. And ready to help. Freddy AI transforms customer and employee experiences by increasing efficiency and simply getting more done.

Zendesk announced this week that it has signed a definitive agreement to acquire Klaus, the industry-leading AI-powered quality management platform.

Synerity are very happy to announce that we have started a partnership with Zuper - the most flexible platform for Field Service Management on the market.

We at Synerity wish all our customers, partners, friends and colleagues a Merry Christmas and a Happy New Year! 🎅🏻🎄🌟

monday.com announced yesterday that it has been named a Leader in the Gartner® Magic Quadrant™ for Collaborative Work Management 2023.

A new version of Cherwell Service Management has now been released and is available to our customers.

It's now clear that the key note speaker at monday.com's annual "Elevate" conference will be none other than Bozoma Saint John (previously in executive positions at PepsiCo, Apple Music & iTunes, Uber, Endeavor and Netflix).

We at Synerity are very excited to announce that we have partnered with Sparkly - a creative team from the Netherlands that focuses on building and developing stylish Zende caps to make life as an agent or team leader easier.

Zendesk is now taking further steps to extend its leadership in customer experience (CX), using generative AI advances that allow companies to realize immediate business value through improved customer satisfaction, reduced costs, and increased customer loyalty.

We at Synerity are very happy to announce that we have partnered with SweetHawk - the market's leading provider of Zendesk apps.

Freshworks is now launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service robots, agent-led conversational messaging, and automated ticket management in a single solution.

Zendesk has recently acquired Tymeshift, providing customers with AI-powered workforce management.

The acquisition furthers the company's mission to provide innovative omnichannel and AI capabilities for exceptional customer experiences.

Rocketlane, the leading onboarding and PSA platform for companies looking to increase customer satisfaction and improve operational efficiency, recently announced that it has once again been named a Momentum Leader in the Client Onboarding category by G2.

Synerity is very pleased to announce that we have partnered with monday.com, one of the market's leading providers of project management and workflow software.