Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.

In connection with the release of Freshworks 's quarterly report for Q1, the company also announced that it intends to acquire the US-based startup Device42 for USD 230 million.

Synerity becomes Zendesk Advanced Partner

We at Synerity are very pleased to announce that we have partnered with PandaDoc - a simple and sophisticated end-to-end solution for editing and signing documents.

Intelligent. Insightful. And ready to help. Freddy AI transforms customer and employee experiences by increasing efficiency and simply getting more done.

Zendesk announced this week that it has signed a definitive agreement to acquire Klaus, the industry-leading AI-powered quality management platform.

Synerity are very happy to announce that we have started a partnership with Zuper - the most flexible platform for Field Service Management on the market.

We at Synerity wish all our customers, partners, friends and colleagues a Merry Christmas and a Happy New Year! 🎅🏻🎄🌟

monday.com announced yesterday that it has been named a Leader in the Gartner® Magic Quadrant™ for Collaborative Work Management 2023.

It's now clear that the key note speaker at monday.com's annual "Elevate" conference will be none other than Bozoma Saint John (previously in executive positions at PepsiCo, Apple Music & iTunes, Uber, Endeavor and Netflix).

We at Synerity are very excited to announce that we have partnered with Sparkly - a creative team from the Netherlands that focuses on building and developing stylish Zende caps to make life as an agent or team leader easier.

Zendesk is now taking further steps to extend its leadership in customer experience (CX), using generative AI advances that allow companies to realize immediate business value through improved customer satisfaction, reduced costs, and increased customer loyalty.

We at Synerity are very happy to announce that we have partnered with SweetHawk - the market's leading provider of Zendesk apps.

Freshworks is now launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service robots, agent-led conversational messaging, and automated ticket management in a single solution.

Zendesk has recently acquired Tymeshift, providing customers with AI-powered workforce management.

The acquisition furthers the company's mission to provide innovative omnichannel and AI capabilities for exceptional customer experiences.

Rocketlane, the leading onboarding and PSA platform for companies looking to increase customer satisfaction and improve operational efficiency, recently announced that it has once again been named a Momentum Leader in the Client Onboarding category by G2.

Synerity is very pleased to announce that we have partnered with monday.com, one of the market's leading providers of project management and workflow software.

Yesterday, 4me announced that PSG Equity is joining as lead investor, while also presenting the news that Kevin McGibben is joining as new CEO and Chairman of the Board.

A new version of Cherwell Service Management has now been released and is available to our customers.

We at Synerity are very pleased to announce that we have entered into a partnership with Zendesk - one of the market's leading providers of customer service solutions.

Freshworks now introduces Freshservice™ for Business Teams, enabling departments outside the IT function, such as HR, facilities, legal and finance, to securely provide uninterrupted service delivery within each department.

A new version of Cherwell Service Management has now been released and is available to our customers.

Since securing its Series A financing earlier this year, Rocketlane has continued its upward trajectory by, among other things, expanding its product capacity.

Freshworks appoints Dennis Woodside as the new President and he also becomes part of the Management Team and Board.

Synerity continues to grow and attract excellence in a wide range of activities. Our latest recruit is front-end developer Nasir Haidari.

Synerity continues to grow and attract excellence in a wide range of activities. Our most recent recruit is Alexander Bakir who will take on the role of Account Manager.

We are pleased to announce that our solution partner Nexthink has been named a leader in the latest Forrester Wave™: End-User Experience Management report for Q3 2022!

Synerity is pleased to announce a new partnership with Espressive.