We are delighted to welcome another new colleague to our team: our new Quality and GRC Manager, Göran Källmark. Göran has extensive experience in the industry, having held senior positions in both the private and public sectors.

The latest updates to HaloITSM focus on improving the portal experience, expanding AI functionality, and giving teams greater control over cases, dashboards, and configuration.

By reading Zendesk's latest report, you can ensure that you are at the forefront of the latest CX trends.

At the turn of the year, Halo lowered its standard prices by 5%. This is a unique initiative in the industry and part of ensuring that all customers benefit as the company grows and scales up.

We are both proud and delighted to announce that Halo Synerity 2025 Emerging Partner of the Year!

Here is a Christmas greeting to all our customers, partners, friends, and colleagues from us at Synerity!

With new AI integrations, forecasting tools, maintenance windows, and reports, HaloITSM continues to evolve into a more powerful platform for modern service delivery.

We are pleased to welcome another new employee to Synerity. This is in the form of our new Customer Service Manager Evald Hamzic who has a long-standing background in customer service, sales and leadership.

We are now very pleased to announce that Synerity has been named Gazelle Company 2025 🎉🍾⭐

We are extremely proud and happy to announce that our Freshservice Ambea was awarded "ITSM Initiative of the Year" at the "itSMF Expo" conference.

Halo is now launching "$1M Forever", a new and innovative enterprise package that guarantees organizations predictable, fixed ESM license costs in perpetuity.

Synerity continues to grow and attract excellence in a wide range of different business areas. Now we have the great pleasure of welcoming our new IT consultant Rodrigo Braun to the team.

Freshworks has signed a multi-year partnership with McLaren Racing, becoming an official partner of their Formula 1 team. McLaren has also integrated Freshworks ITSM solution, Freshservice to increase productivity through more efficient and improved IT services within the team.

Zendesk is expanding its Resolution Platform with comprehensive upgrades to its AI and automation suite, improved support practices, powerful analytics and knowledge capabilities, and expanded workforce management - all to help you deliver faster, smarter, and more scalable customer experiences.

Zendesk acquires Hyperarc and takes a big step forward in AI-driven customer experiences.

A new version of Cherwell Service Management has now been released and is available to our customers.

At Synerity , we are now extremely proud and happy to announce that we have been trusted by Lund University to becometheir supplier of a new Enterprise Service Management solution.

During its "Refresh 2025" event, Freshwork unveiled the next generation of its Freddy Agentic AI platform, a connected, intelligent, and continuously learning system of AI agents that not only answers service questions, but can also solve them.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Here is a selection of the features that have been added to HaloITSM in the first quarter of the year.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.

Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.

A new version of Cherwell Service Management has now been released and is available to our customers.

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries Zendesk now lists the top five industry trends in one report so you can be ready for what's next in CX.

A new version of Cherwell Service Management has now been released and is available to our customers.

Synerity is pleased to announce that we are partnering with HaloITSM - one of the most exciting and complete ITSM and ESM solutions on the market.

Freshworks recently announced the financial results for its second quarter ended June 30.

A new version of Cherwell Service Management has now been released and is available to our customers.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.