Freshworks has signed a multi-year partnership with McLaren Racing, becoming an official partner of their Formula 1 team. McLaren has also integrated Freshworks ITSM solution, Freshservice to increase productivity through more efficient and improved IT services within the team.

Zendesk is expanding its Resolution Platform with comprehensive upgrades to its AI and automation suite, improved support practices, powerful analytics and knowledge capabilities, and expanded workforce management - all to help you deliver faster, smarter, and more scalable customer experiences.

Zendesk acquires Hyperarc and takes a big step forward in AI-driven customer experiences.

A new version of Cherwell Service Management has now been released and is available to our customers.

At Synerity , we are now extremely proud and happy to announce that we have been trusted by Lund University to becometheir supplier of a new Enterprise Service Management solution.

During its "Refresh 2025" event, Freshwork unveiled the next generation of its Freddy Agentic AI platform, a connected, intelligent, and continuously learning system of AI agents that not only answers service questions, but can also solve them.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Here is a selection of the features that have been added to HaloITSM in the first quarter of the year.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.

Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.

A new version of Cherwell Service Management has now been released and is available to our customers.

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries Zendesk now lists the top five industry trends in one report so you can be ready for what's next in CX.

A new version of Cherwell Service Management has now been released and is available to our customers.

Synerity is pleased to announce that we are partnering with HaloITSM - one of the most exciting and complete ITSM and ESM solutions on the market.

Freshworks recently announced the financial results for its second quarter ended June 30.

A new version of Cherwell Service Management has now been released and is available to our customers.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.

From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.

We at Synerity are very excited to announce that we have partnered with Workato, allowing us to offer our customers their leading automation and integration platform.

One of the areas where Freshservice can offer more powerful functionality than most other ITSM solutions is IT Operations Management (ITOM). Download the "Freshservice ITOM Quick Start Guide" and get an overview introduction to Freshservice ITOM.

Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.

In connection with the release of Freshworks 's quarterly report for Q1, the company also announced that it intends to acquire the US-based startup Device42 for USD 230 million.

A new version of Cherwell Service Management has now been released and is available to our customers.

Synerity becomes Zendesk Advanced Partner

We at Synerity are very pleased to announce that we have partnered with PandaDoc - a simple and sophisticated end-to-end solution for editing and signing documents.

Intelligent. Insightful. And ready to help. Freddy AI transforms customer and employee experiences by increasing efficiency and simply getting more done.

Zendesk announced this week that it has signed a definitive agreement to acquire Klaus, the industry-leading AI-powered quality management platform.

We at Synerity wish all our customers, partners, friends and colleagues a Merry Christmas and a Happy New Year! 🎅🏻🎄🌟

monday.com announced yesterday that it has been named a Leader in the Gartner® Magic Quadrant™ for Collaborative Work Management 2023.