Zendesk Employee Service Suite

Streamline support and internal service & support with a modern solution for smooth case management.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Efficient and reliable solution for the internal organization

Zendesk Employee Service Suite is a powerful solution designed to simplify and streamline the management of complex case flows within internal organizations, such as IT, HR and payroll administration. By combining Zendesk's well-established and smart features with deep integrations with popular applications for internal operations, Zendesk Employee Service Suite helps to quickly and accurately resolve cases across multiple business areas.

A dedicated service catalog gives organizations full control over internal orders and services, making it easy for employees to find and order the right support without unnecessary delays. The tailored agent environment makes it easier for support teams to manage tasks, approvals and tickets in a structured way, improving the quality and speed of service.

Another important component of Zendesk Employee Service Suite is IT Asset Management, which facilitates the tracking and management of hardware and software that employees depend on in their everyday lives. It creates an overview that improves both efficiency and security within the organization.

Zendesk Employee Service Suite is built on pre-configured AI that quickly delivers solutions and optimizes workflows, resulting in faster response times and increased service accuracy. The flexible and scalable platform is easy to implement and integrate, providing a future-proof solution for all internal support functions.

In summary, Zendesk Employee Service Suite enables organizations to seamlessly manage complex internal processes, improve the employee experience, and streamline cross-departmental collaboration using powerful technology and smart features.