Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries, the Zendesk now lists the five leading industry trends in one report so you can be ready for what's next in CX.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.

From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.

We at Synerity are very happy to announce that we have partnered with SweetHawk - the market's leading provider of Zendesk apps.

Freshworks is now launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service robots, agent-led conversational messaging, and automated ticket management in a single solution.

Zendesk has recently acquired Tymeshift, providing customers with AI-powered workforce management.

The acquisition furthers the company's mission to provide innovative omnichannel and AI capabilities for exceptional customer experiences.

We at Synerity are very pleased to announce that we have entered into a partnership with Zendesk - one of the market's leading providers of customer service solutions.

The next addition to the Synerity team has its roots in the north and is looking forward to new challenges with confidence. It's time to get acquainted with Daniel Söderlund.