Freshworks launches Customer Service Suite
Freshworks is launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service bots, agent-led conversational messaging, and automated ticketing in a single solution. Customer Service Suite brings together Freshchat, Freshdesk , and Freddy AI's generative AI platforms, enabling businesses to automate and personalize self-service across channels. 
- At Freshworks we have always been committed to delivering innovative solutions that anticipate our customers' needs. The new Freshworks Customer Service Suite is firmly rooted in generative AI technology and empowers businesses to automate the resolution of customer problems, maximize agent productivity, and make smart decisions quickly at a price that every business wants," said Freshworks Chief Product Officer Prakash Ramamurthy in a statement.