Zendesk acquires Tymeshift

Zendesk has recently acquired Tymeshift, giving customers access to AI-driven workforce management.

The acquisition furthers the company's goal of providing innovative omnichannel and AI capabilities for exceptional customer experiences.

The acquisition of Tymeshift is another clear step in Zendesk's journey towards a new era of Intelligent CX*. The company will combine Tymeshift's predictive capabilities with its AI capabilities to power the next generation of AI-assisted CX productivity - making organizations more productive by automatically managing agent scheduling and immediately responding to spikes in customer requests.

*Customer Experience