News & Updates
On our news page, you will find a wide range of articles and content to give you an overview of what is happening at Synerity and our various product and service areas. We keep you updated on our latest company events, analysis, updates, industry trends and other relevant information about Synerity as well as our partners, products and services. Our goal is to provide you with relevant and useful information to help you understand our business and how we strive to improve your workflow and productivity.
Zendesk publishes report on the latest trends in CX
Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries, the Zendesk now lists the five leading industry trends in one report so you can be ready for what's next in CX.
Zendesk acquires Klaus
Zendesk announced this week that it has signed a definitive agreement to acquire Klaus, the industry-leading AI-powered quality management platform.
Zendesk extends its leadership in CX through powerful and generative AI offerings
Zendesk is now taking further steps to extend its leadership in customer experience (CX), using generative AI advances that allow companies to realize immediate business value through improved customer satisfaction, reduced costs, and increased customer loyalty.
Zendesk acquires Tymeshift
Zendesk has recently acquired Tymeshift, providing customers with AI-powered workforce management.
The acquisition furthers the company's mission to provide innovative omnichannel and AI capabilities for exceptional customer experiences.
Synerity launches partnership with Zendesk!
We at Synerity are very pleased to announce that we have entered into a partnership with Zendesk - one of the market's leading providers of customer service solutions.