An intuitive ITSM platform, delivered by experienced experts
Improve your service delivery with an AI-powered, fast and efficient ITIL-compliant enterprise solution.
With Halo you are in good company
Over 100,000 users, from more than 75 countries,
use HaloITSM as their ITSM solution.
Everything you need for IT - in one place
HaloITSM transforms your current ways of working into intuitive, constantly updated workflows. Combined with industry-leading AI functionality, the solution can improve your efficiency, consistency and productivity, empowering your teams to deliver the very best in service - to both customers and employees. HaloITSM is a single, all-encompassing ITSM software solution, and it will not only standardize your processes - it will also deliver valuable reports and analytics, allowing you to match your IT delivery with the real needs of your business.
You can use HaloITSM as a 100% on-premise distributed solution.
You can deploy HaloITSM on your choice of public cloud (AWS, Azure, Google, etc.)
HaloITSM is also available as a SaaS offering.
"Unlock the power of AI for your business."
Increase efficiency and productivity with industry-leading artificial intelligence. Transform your service desk, knowledge creation and discovery processes. Improve the customer experience with cutting-edge AI solutions.
All this, and more, is included as standard at no extra cost
Incident management - Delivering faster solutions!
HaloITSM's ITIL-aligned processes make it easy to manage incidents and meet SLAs. It's never been easier to automate your workflows or centralize your communications. Harness the power of AI to sort, summarize, and categorize incidents or requests to improve consistency, visibility, and efficiency.
A self-service portal your users will love
Let your users find and request exactly the services they need - from the portal. Because with HaloITSM, you can fulfill requests easily, automatically and without errors.
Streamline your customer experience with Emotion AI and Virtual Agent features, reducing response times and improving user satisfaction.
Get visibility into all changes across the organization
HaloITSM offers outstanding change management capabilities. So you and your team can easily track, plan and implement organizational changes across the board. And it's easy to standardize processes and meet deadlines, in every part of your organization.
Manage your end-user assets
and configuration items in HaloITSM
HaloITSM's CMDB is a powerful tool for tracking your configuration items (CIs) and visualizing dependencies between them. It allows you to log incidents and problems against CIs, and focus on systematic errors before they cause a major incident.
Integrate HaloITSM with your favorite apps
Centralize your systems into a single application by taking advantage of our HaloITSM integrations.
HaloITSM Walkthrough:
Workflows:
Live Chat:
Import Data:
Ready to take a closer look at HaloITSM - Contact us today!
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