Our partners

We believe that collaboration and partnerships are the key to success. We strive to work with companies that have complementary expertise and skills to offer our customers a complete solution. Our partners share our commitment to exceeding customer expectations and delivering innovative and reliable products and services.

We value transparency and sustainability in our relationships with suppliers, partners and customers. We strive to work with companies that share our values.

We have deliberately chosen to base our offer on products that we really believe in and would choose ourselves if we were the customer. Solutions that both we and leading analysts such as Gartner and Forrester consider to have a strong market position and good future prospects.

Synerity is a registered re-seller and competence center for the following brands in Sweden:

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Monday.com

Monday.com is a web-based project and workflow management platform used by businesses and teams around the world. It offers a visual and collaborative way to organize, plan and track work. The platform is designed to help teams collaborate, communicate, and manage their projects and tasks effectively.

www.monday.com

Zendesk

Zendesk is a service-focused CRM company that develops software aimed at improving customer relationships. Founded in Copenhagen in 2007, the company has since grown into a global player with nearly 6000 employees. Zendesk's products enable customers to be more available in their preferred channels. They also ensure flexibility and scalability by allowing you to dynamically grow into the solution and add new support channels as you go. Synerity is a Zendesk Advanced Partner.

www.zendesk.com

Efecte

Efecte has grown from a small IT Service Management solution provider in Finland to become an established European alternative in the Service Management market in Finland, the Nordic countries and Germany. Their comprehensive solution with flexible license models covers all ITSM, ESM and IAM needs. As a customer, you get access to a five-star, European cloud-based service management that allows you to focus entirely on your core business.

www.efecte.com

Freshworks

Freshworks was founded in 2010 with the mission of providing better software to businesses and organizations - software that is ready to use immediately, easy to install and use, and requires minimal customization. FreshserviceThe Freshworks solution for IT and Enterprise Service Management has quickly become very popular with over 58,000 customers and many top rankings when customers rate their solutions. Synerity is a Freshworks Platinum Partner.

Www. freshworks .com

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4me

4me was founded in 2010 by a number of experienced IT Service Management experts who realized that large companies were spending a large portion of their IT budget on external providers. By offering a service management platform that combines ITSM with ESM and SIAM capabilities, 4me enables internal departments and external service providers to work seamlessly with each other, without requiring costly integrations.

www.4me.com

Happy Signals

HappySignals is a specialized solution that integrates with the current Service Management solution and measures "employee happiness" and "lost worktime". HappySignals is quick to implement, enables a high response rate from users, direct feedback to the Service Desk employees and advanced analysis possibilities including benchmarking against other organizations.

www.happysignals.com

Nexthink

Nexthink is an end-user IT Analytics solution for ITSM, security and transformation of the IT workplace. Nexthink maps IT services and applications, how they are consumed and how the IT infrastructure works operationally from an end-user perspective. Combined with a unique visualization engine, Nexthink makes it easy and intuitive to see your IT infrastructure in a whole new way. Nexthink was also named a Cool Vendor by Gartner in 2014.

Www. nexthink .com

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PandaDoc

Founded in 2013, PandaDoc is an all-in-one document automation software that streamlines the process of creating, approving and e-signing business documents such as agreements, proposals and contracts. With e-signature, templates, custom fields, approval workflows and more, PandaDoc gives you the power to create impressive documents in minutes and get them signed in moments. Over 50,000 customers currently use the company's powerful document and workflow creation features, and the tool is top-rated year after year on review sites like G2, TrustRadius, Capterra, and Gartner.

www.pandadoc.com

Zuper

Zuper was founded in 2016 when a group of enterprising engineers and entrepreneurs came together to solve the world's need for better field service management. Born out of a bad personal experience with a well-established home services brand, the Zuper team committed their resources to creating a more robust solution - helping to connect all parties in a rapidly growing service economy system - from corporate offices to field teams to end customers. The company quickly secured an initial implementation with several IKEA stores and has since continued to expand and grow.

www.zuper.co

EZO

Software developer EZO was founded in 2011 as EZ Web Enterprises, with the goal of building easy-to-use but powerful cloud-based applications for organizations around the world. EZO's team is passionate about delivering great user experiences and prides itself on being best-in-class in terms of both functionality and enterprise scalability. Their products have helped thousands of companies around the world streamline operations in many key areas, including physical asset management, IT asset management, maintenance management and rental business management.

www.ezo.io

Sparkly

Dutch Sparkly is a dedicated development company for smart apps exclusively on the Zendesk platform.

Sparkly has been working with Zendesk since 2011. With this experience, their developers know the product inside and out, what works and what doesn't.

Since 2012, Sparkly's apps have enabled thousands of Zendesk agents to resolve millions of cases in the best possible way.

Sparkly specializes in creating solutions that improve daily work. And make sure you and your team free up time and maximize efficiency, so you can focus on your business goals and give your colleagues the tools and time to create meaningful and honest relationships with your customers.

www.sparkly.dev

SweetHawk

Australia's SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of launch, which in turn inspired them to create more apps like Tasks, Reminders and Approvals. They also created a Super Suite to address larger use cases like ITSM change management, project management, and HR process automation. Today, over 100,000 agents use SweetHawk apps for Zendesk every day.

www.sweethawk.com

Rocketlane

Rocketlane is the market's leading onboarding platform that helps you keep track of all ongoing onboarding projects in a simple and easy way. The solution uniquely combines project management, document collaboration and communication capabilities into one cohesive experience. Rocketlane is the top-rated customer onboarding platform on G2. Take the plunge before something goes wrong.

www.rocketlane.com

Hippo Video

Hippo Video is a personalized video experience platform that supports you through the entire customer support process and helps you easily create and customize videos and distribute them through multiple channels.Hippo Video facilitates the work of your support, marketing, team collaboration, training or sales teams. Hippo Video also has over 20 different built-in integrations with email clients, CRM tools, LinkedIn and more.

www.hippovideo.io

Espressive

As one of the pioneers of artificial intelligence (AI) for internal case management (ESM/ITSM), Espressive has redefined the way employees can receive guidance. The Barista virtual support agent enables the use of automated helpdesk agents, notifying employees of outages and important events and guiding them through processes such as onboarding, password resets and vacation requests. Barista enables rapid deployment and delivers a no-code interface for extensive customization without any development effort.

www.espressive.com

Survey Sparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It uses a centralized dashboard, which allows users to import contacts and organize them into custom lists based on job title, location, and age group. Since its launch in 2017, it has reached over 100,000 customers in 150 different countries.

www.surveysparrow.com

Serviceware

Serviceware is one of the leading Service Management software providers in Europe and is listed on the Frankfurt stock exchange. In Germany, it is one of the clearly dominant suppliers with 12 of the companies on the DAX30 as customers, including 4 of the 7 largest. From Serviceware's software portfolio we have chosen to work with Serviceware Financial (also known under its former name anafee) which is one of the leading solutions in the world in IT Financial Management (ITFM).

www.serviceware-se.com

Ivanti

Ivanti acquired Cherwell Software at the beginning of 2021, and our partnership with Cherwell was transferred to Ivanti in the same year. So now Ivanti is the supplier of the Cherwell Service Management platform.

www.ivanti.com

ONEiO

In the early 2010s, the four ONEiO co-founders were tired of their enterprise IT and IT services customers constantly suffering from poorly designed and documented interfaces and APIs, lack of time, money and resources. To help companies collaborate without complex technical integration projects, they began building the world's first Integration Automation Platform. Over the past 5 years, ONEiO has helped a growing number of customers worldwide solve their integration challenges in a more efficient and scalable way.