Freshservice
An intuitive, feature-rich and affordable customer support software.
Freshservice - an easy-to-use and powerful service desk solution for both IT and other business functions.
Freshservice is the modern, intuitive and cost-effective way to keep your business running. The solution is designed with users in mind and is easy to get started with.
Powerful AI and automation features help employees handle requests directly in the tools they already work in.
Provides a real-time view of your infrastructure, allowing you to create an automatically updating CMDB for all hardware, software and SaaS - quickly and easily.
IT, HR, Resources, Legal - allowing Freshservice to span multiple business teams eliminates the need for different tools, while providing employees with a consistent service environment.
Freshservice - from a simpler IT service desk solution to a full-fledged Enterprise Service management solution.
While Freshservice is easy to get started with, the solution, or rather the platform, also includes great opportunities for more advanced use. Ready-made support for Enterprise Service Management is available for real estate, finance, HR and marketing departments as well as for other departments such as customer support, sales and development through Freshworks solutions. Freshdesk, Freshsales and Freshrelease.
AI, Automation, Integrations and much other powerful functionality.
The list of functionality and possibilities Freshservice And Freshworks other solutions offer is long. Freddy Freshworks AI, smart, learns quickly and helps to both streamline and save money as well as take the customer experience to a new level. 100's ready-made integrations with many of the most popular applications on the market, powerful drag and drop Workflow designer, CMDB and Asset Management with relationship diagrams, language support for over 20 languages including Swedish, Mobile apps, Service Catalog and self-service, extensive Omni channel support etc.m...
To Freshworks solutions are delivered as cloud services that are automatically upgraded on an ongoing basis with minimal administration and management costs for customers also do not make matters worse.
Freshworks - Refreshingly simple software that your teams will love!
Freshworks was founded in 2010 with the business idea of providing better software to businesses and organizations – software that is ready to be used directly, easy to install and use and that requires minimal customizations.
Freshworks first product, launched in 2011, was Freshdesk - an intuitive, feature-rich and affordable customer support software. Since then, the product portfolio has grown gradually and today multiple solutions are offered - which can be used on their own or in different ways interact.
One of Freshworks several success factors are its focus on design, simplicity, ease of use and user experience. This is derived from so-called "Indian Democratic Design" which is based on "simplicity, self-reliance, scalability, craftsmanship and affordability".
Synerity - is a local Freshworks Platinum Partner!
Buy your Freshworks licenses through us and get Swedish technical support!
At Synerity we are 100% focused on helping our customers with their Service and Support solutions and among our customers are private companies, with anything from 10 to 15000 employees, as well as several authorities, regions, etc.
We primarily target companies and organizations that just like us want a little more, set slightly higher quality requirements and want more satisfied IT users. By always putting the customer first and thinking long-term, we want to take the service experience to a whole new level. We believe in the power of being solution-oriented, flexible and efficient. To understand the customer's needs long before they have formulated the problem themselves, and to always try to exceed expectations.
Please contact us for more information about Freshworks Solutions.
We currently offer the following services, among others:
Advice & support before a possible purchase - is it the right product/solution for the customer's requirements and wishes? Of course, we are happy to provide demos, help with Proof of Concept/Value m.m.
Help with initial implementation, customization, integrations and project management - from simple implementations in a few days to larger projects.
Technical support. For customers who buy their licenses through us, we offer this free of charge and for others we offer to sign a customized agreement for a fee.
Ongoing support, advice and further development of the solution.
All in an ITSM Service Desk
Freshservice is a simple and easy-to-use service desk solution for handling incident/service request, issues in your organization.
Try Freshservice free for 21 days
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