Freshdesk
Intuitive, feature-rich and affordable customer support software.
Freshdesk - An easy-to-use support system that creates great customer service experiences with better context and collaboration.
Freshdesk fits both the smaller company, with single users working with support, to the largest organizations with extensive requirements for functionality and the ability to integrate and customize the solution. The product is offered in a number of different versions and it is easy to upgrade or downgrade and/or increase or decrease the number of licenses as needs change.
Customers with simple needs can often get up and running with Freshdesk in just a few days. For those with more complex needs, the product also offers a lot of functionality to either start using right away during the initial implementation or progressively later.
Manage all customer problems in a simple and smooth way.
Get everything you need to solve small problems quickly or manage complex, cross-team, time-consuming solutions efficiently. Whether it's managing tickets, automating workflows or interacting with customers in real time, Freshdesk offers the tools and flexibility to meet the demands of modern customer service.
Simplified self-service
Fast and accurate customer support doesn't take care of itself, Freshdesk software just makes it feel that way. Create a knowledge base that everyone can use. Set up AI bots that automatically answer common questions via email. With AI-powered Freshdesk , customers get the information they need, and you get fewer tickets.
Automate, streamline, organize and get things done quickly and easily with AI. No matter the size of your business, Freshdesk helps you work smarter to solve more issues more easily.
A unified agent workspace
AI-based responses, smarter case management, easy collaboration - this is scalable support.Advanced Case Management
Prioritize, categorize and assign cases more efficiently than ever.Streamlined administration
Automate repetitive tasks so agents can focus on making customers happy.
Self-service
Help customers help themselves and give agents a robust knowledge base.Analytics and insights
Analyze data, create custom reports and dashboards, and share results easily.Teamwork
Avoid duplication of work. No missed tasks. Simple, effective collaboration.
Integrate Freshdesk with your other solutions and/or build on more integrated solutions from Freshworks
Freshworks range of solutions is growing steadily in both number and functionality and today several of them are leading in their respective segments. Several of the solutions also offer powerful integrations with each other. For integrations with solutions other than Freshworks more than 1,000 apps are currently available through Freshworks Marketplace and many of them are integrations with most of the most popular solutions on the market. If you want integration with solutions other than these, for example from smaller or local suppliers or perhaps with proprietary applications, an API is also available.
Freshdesk Omni - A unified solution for multiple channels
Freshdesk Omni, is an AI-powered and seamless omnichannel solution that brings together self-service, conversational support and case management in a single solution. Freshdesk Omni brings together Freshchat, Freshdesk and Freddy AI's generative AI platforms, enabling businesses to automate and personalize self-service across channels.
Scaling up support with AI
Customers want quick and easy self-service in the channels they use. Create and use AI-powered bot experiences easily and seamlessly on your website, app, and messaging channels.
Automatic case management
Freddy learns from previous cases and automatically suggests fields for new cases. Now your agents can avoid the tedious - and time-consuming - process of categorizing, prioritizing and assigning incoming tickets.
An award-winning solution!
Freshdesk can boast a large number of awards and high ratings and top rankings from leading analysts and rating sites such as G2.com, Capterra and Gartner Peer Insights.
Freshworks - Refreshingly simple software that your teams will love!
Freshworks was founded in 2010 with the business idea of providing better software to businesses and organizations – software that is ready to be used directly, easy to install and use and that requires minimal customizations.
Freshworks The first product, launched in 2011, was Freshdesk - an intuitive, feature-rich and affordable customer support software. Since then, the product portfolio has grown steadily and today offers 12 different solutions - which can be used individually or combined in various ways.
One of Freshworks 's many success factors is its focus on design, simplicity, user-friendliness and user experience. The inspiration and mindset comes from what is called "Indian Democratic Design" which is based on "simplicity, self-reliance, scalability, craftsmanship and affordability". IKEA is another example of a company that has been inspired by this.
Synerity - Is a local Freshworks Premier Reseller Partner!
Buy your Freshworks licenses through us and get Swedish technical support included!
At Synerity we are 100% focused on helping our customers with their Service and Support solutions and among our customers are private companies, with anything from 10 to 15000 employees, as well as several authorities, regions, etc.
We primarily target companies and organizations that just like us want a little more, set slightly higher quality requirements and want more satisfied IT users. By always putting the customer first and thinking long-term, we want to take the service experience to a whole new level. We believe in the power of being solution-oriented, flexible and efficient. To understand the customer's needs long before they have formulated the problem themselves, and to always try to exceed expectations.
We currently offer the following services, among others:
Advice & support before a possible purchase - is it the right product/solution for the customer's requirements and wishes? Of course, we are happy to provide demos, help with Proof of Concept/Value m.m.
Help with initial implementation, customization, integrations and project management - from simple implementations in a few days to larger projects.
Technical support. For customers who buy their licenses through us, we offer this free of charge and for others we offer to sign a customized agreement for a fee.
Ongoing support, advice and further development of the solution.
Please contact us for more information about Freshworks Solutions.
Freshdesk, an all-in-one Helpdesk - 14-day free trial
Easy-to-use helpdesk solution that allows teams to manage conversations from multiple channels.
Latest news about Freshworks :
