Welcome to the Synerity company blog!
Here we offer an engaging mix of thought-provoking articles, industry insights and business news.
We at Synerity are proud to be a leading company in our industry and our blog is a channel where we share our expertise, reflections and updates with our growing readership. Our blog is the ultimate place for those interested in learning more about the latest trends in our industry.
What we offer on our blog
We aim to offer varied content that appeals to a wide audience, from entrepreneurs and business owners to students and business enthusiasts. Here are some of the topics we cover:
Business tips and advice: We share our best business tips and advice to help readers navigate the competitive business world. Whether it's marketing, leadership or finance, there's something for everyone to learn.
Industry Insights: We evaluate and analyze the latest trends in our industry and provide our readers with insights on how to improve their business and keep up with developments.
Case studies: We present interesting case studies where we share our best success stories. This gives our readers concrete examples of how our solutions and strategies can be applied in practice.
Achieve optimal customer experience through Experience Level Agreement (XLA)
Explore the possibilities of Experience Level Agreements (XLA) and integrate it into your own service quality management.
Addressing Cherwell Service Management's End-of-Life: Strategies for supporting CSM until December 2026 and preparing for a seamless ITSM Transition
Ivanti's announcement of Cherwell Service Management's (CSM) End-of-Life (EOL), slated for December 2026, necessitates a strategic response. This text outlines key considerations, best practices, and how Synerity's expertise can help support a smooth transition.
Take customer experience to the next level with Zendesk Advanced AI!
Zendesk Advanced AI is a groundbreaking solution that not only automates processes but also takes the ability of agents to deliver an even more personalized customer experience to new heights.
Benefits of a well-structured ITOM process
IT Operations Management (ITOM) is a discipline within IT Service Management (ITSM) that focuses on effectively managing and monitoring IT infrastructure and the deployment of IT services.
Freshworks Customer Service Suite
Freshworks recently launched Customer Service Suite with a focus on conversational service. Customer Service Suite is an AI-driven and seamless omnichannel solution that brings together self-service, conversational support and case management in one solution.
Migrating Your Freshservice Environment to Leverage Workspaces
Transitioning your Freshservice environment to utilize workspaces presents a strategic undertaking. To fully realize the potential benefits (detailed here), meticulous planning and preparation are crucial. Synerity's proven track record of successful migrations, facilitated by our strategic approach and proprietary Migration Tool, ensures a smooth transition for our clients.
Freshservice Workspaces: Reduced license costs, more secure data & better visibility
Freshservice Workspaces is a new feature in Freshservice that allows users to create customized environments to organize and manage their affairs.
What is Enterprise Service Management (ESM) and why is it so important for your organization?
With this blog post, we want to explain what Enterprise Service Management (ESM) means, how it can help you improve your service delivery and customer satisfaction, and what challenges you may face when implementing it.
Streamline your IT support: Freshservice offers a variety of integration options.
Freshservice offers a variety of integration options that allow organizations to create a seamless and efficient digital ecosystem.
Optimize your Freshservice and Freshdesk experience with Synerity apps!
Synerity offers an impressive collection of powerful apps that take your support work to the next level.
Why monday.com?
At Synerity we are specialists in solutions for internal and external service & support, and as we announce our new partnership with monday.com, one might wonder if and how we are thinking?
Choose Freshdesk for improved customer service and increased customer satisfaction.
Freshdesk - a reliable and user-friendly IT system fit for purpose.
What is Customer Experience (CX) and why is it important?"
What is Customer Experience (CX) and why is it important?
