Freshservice Workspaces: Reduced license costs, more secure data & better visibility

Freshservice Workspaces is a new feature in Freshservice that allows users to create custom environments to organize and manage their cases. Workspaces can be used to organize cases by product, service, department or any other criterion relevant to you and your organization.

Benefits of Freshservice Workspaces

There are many advantages to using Freshservice Workspaces. Here are the main ones:

• Reduced license costs: Workspaces can help you reduce your license costs. If you have a large organization, you can divide your agents into different workspaces. This can help you optimize your licensing costs and avoid paying for features you don't use. One of our customers, managed to reduce their annual Freshservice licensing costs by as much as 40%.

• Safer data: By assigning specific users to each workspace, you can limit access to sensitive information.
  This can help protect your organization from data breaches and other security risks.

• Increased efficiency: Workspaces can help you organize your cases and make it easier to find what you need. This can save time and improve efficiency for both support staff and users.

By taking advantage of Synerity's specialist expertise, our customers have been able to achieve cost savings through successful collaborative migrations. For more information on how a migration works, you can read this blog post. Alternatively, you can create a case in our support(Create a case) and we will get back to you as soon as possible.