Addressing Cherwell Service Management's End-of-Life: Strategies for supporting CSM until December 2026 and preparing for a seamless ITSM Transition
Ivanti's announcement of Cherwell Service Management's (CSM) End-of-Life (EOL), which is scheduled for December 2026, requires a strategic response and a proactive approach. This text outlines key considerations, best practices and how Synerity's expertise can help to support a smooth transition.
Key actions for Cherwell CSM users:
1. Make a thorough assessment
Analyze your existing Cherwell configuration, including customizations, integrations and workflows.
Identify key ITIL processes supported by CSM and the potential impact of its discontinuation.
Evaluate the level of technical debt and complexity within your CSM environment.
How Synerity Can Help: Our consultants use in-depth knowledge of Cherwell to guide your assessment, ensuring a comprehensive understanding of your system and potential End-of-life risks.
2. Optimize for remaining EOL period:
Streamline existing CSM processes for maximum efficiency.
Upgrade to the latest released version to ensure flexibility and stability.
Prioritize any critical updates or feature enhancements for the remaining support period.
Establish clear communication channels to inform users about the EOL and upcoming changes.
How Synerity Can Help: Our team optimizes your CSM setup, identifying efficiency improvements and ensuring you maximize its value until the EOL date.
3. Establish a comprehensive migration plan:
Create a detailed timeline with milestones leading up to the EOL date.
Research and evaluate modern ITSM solutions aligning with your organization's evolving requirements.
Factor in migration complexities, data transfer, potential customizations, and system integrations.
Thoroughly test and validate the new ITSM solution before full deployment.
How Synerity Can Help: We leverage our understanding of both Cherwell Service Management and modern ITSM platforms to create a tailored migration roadmap ensuring a smooth transition.
Things to consider when choosing a new ITSM solution:
Cloud-based vs. On-Premise: Assess the benefits and trade-offs of each model.
ITIL Alignment and Best Practices: Ensure strong ITIL framework support.
Scalability and Growth: Choose a solution accommodating anticipated needs.
Integration Capabilities: Evaluate robust integration options with essential tools.
Vendor support and community: Consider long-term vendor reliability and the strength of the solution's user community.
Synerity: Your Partner for Cherwell Support and Migration
Organizations needing support for their Cherwell environment leading up to the End-of-life can partner with Synerity. Our Cherwell experts bring deep knowledge to:
Ongoing Support and Troubleshooting: Maintain and optimize your CSM system through its End-of-Life.
EOL Planning and Execution: Assist with all aspects of the EOL transition, including migration strategy, solution selection, and implementation.
Conclusion:
Successfully navigating Cherwell CSM's End-of-Life requires proactive planning and strategic action. With careful planning and expert assistance from partners like Synerity, organizations can ensure minimal disruption and a successful evolution of their ITSM infrastructure. Please reach out to us to start a conversation