Choose Freshdesk for improved customer service and increased customer satisfaction.
Reading time: 10-15 min
Introduction
Swedish companies are under constant pressure to deliver outstanding customer experiences, while customers' expectations continue to rise. To meet customer demands and support customer service agents, a reliable and user-friendly IT system is needed that is fit for purpose.
Freshworks has helped companies all over the world to improve their customer service and increase customer satisfaction with its software Freshdesk . Let's take a closer look at what Freshdesk has to offer businesses here in Sweden.
What is Freshdesk?
Freshdesk is a cloud-based customer service system that helps companies manage customer interactions effectively. Freshdesk includes a wide range of customer service tools, such as email, chat, social media integration, telephony and much more. In Freshdesk it is also possible to integrate with a variety of other tools such as a CRM system, making it easy to collect and manage customer information.
Features and benefits
Customized customer service portal:
Freshdesk offers a customized customer portal. The portal is a simple and intuitive platform for customers' affairs. The portal can be further customized according to the company's own brand. By publishing their knowledge database in the customer portal, customers are offered help-to-self-help, which reduces the workload of the administrators. Furthermore, it is possible to activate a chat function in the customer portal.
Monitoring of social media:
The built-in social media monitoring function makes it easy to interact with customers via social media platforms such as Facebook and Twitter.
Email management:
Freshdesk allows businesses to manage all customer interaction via email from a single platform. Businesses can track emails, create tickets and respond to customer inquiries.
Chat tools:
Freshchat allows businesses to communicate with their customers in real time. The chat tool also includes AI-based automation to help answer common customer questions.
Telephony:
The Freshdesk Contact Center gives companies access to receive and make calls via Freshdesk. This way, all customer-related activities are tracked in a centralized location, which in turn provides a better customer experience.
Reporting and statistics:
Through reports and dashboards, Freshdesk allows companies to track and analyze how well their customer service is performing. Measuring response times, number of cases and customer satisfaction provides a basis for improvement and for giving customer service the best possible conditions.
Is there a free trial version of Freshdesk?
Yes, Freshdesk offers to test the software free of charge for a limited time. The trial version includes all basic functionality, giving the opportunity to examine how Freshdesk works in practice.
How to implement Freshdesk?
Implementing Freshdesk is a relatively simple process that can take as little as a few days. Synerity's team also offers implementation assistance for businesses that need extra help getting the system up and running. Freshdesk can be integrated with a variety of other business tools, including CRM systems and marketing platforms, making it easy to collect and manage customer information.
What kind of businesses can benefit from Freshdesk?
Freshdesk is ideal for businesses of all sizes that need efficient and user-friendly customer service software. Freshdesk is suitable for businesses in all industries, including e-commerce, retail, finance, healthcare and more.
Freshworks is one of the best and leading providers of customer service software on the market today. Especially for companies in Sweden that want to manage their customer interactions in an efficient way. Freshworks product range includes a variety of tools and features.