For virtually any organization that has customers!
Freshdesk - for virtually any organization that has customers!
Freshdesk fits both the smaller company, with single users working with support, to the largest organizations with extensive requirements for functionality and the ability to integrate and customize the solution. The product is offered in a number of different versions and it is easy to upgrade or downgrade and/or increase or decrease the number of licenses as needs change.
Freshdesk - For the best customer experience!
One of the major strengths of Freshdesk is absolutely its functionality to enable the very best Customer Experience - CX. Some examples of functionality specifically related to customer experience below. Click on the images for more info.
Omnichannel support
Knowledge base
Proactivity
Telephone
Live chat
Social Media
Freshdesk - At the forefront of latest technologies like Bots, AI/ML and Automation
Freshdesk is investing heavily in AI/ML technology and its AI/ML engine, Freddy, has already come a long way but is being developed and given additional functionality on an ongoing basis. Some examples in automation etc. below. Click on the images for more info.
Automate
Auto-assign
Omniroute™
Bot builder
47 Languages
Agent assist bot