Onboarding for Freshdesk Omni
The implementation phase of a customer service system is crucial to the long-term success of your organization. At Synerity we are experts in implementation and to provide comprehensive support to help you achieve the desired results. We offer a proven onboarding project model that ensures a controlled and efficient process from start to finish. Our experienced team places great emphasis on activities that generate the most value for your organization, helping you to successfully and quickly get to the finish line and beyond.
Synerity offers two different sized onboarding packages for Freshdesk Omni. However, we know that unique situations require unique efforts. Therefore, within our range of services, we can also offer individually tailored customize packages to enable further support of your organization at these times.
Freshdesk Omni Baseline (Small)
Freshdesk Omni Baseline (Small) is a suitable offer when you wish to let Synerity run and project manage the implementation, together with specialists, users and other stakeholders from your organization. We use a quality-assured project management model and tools that contribute to collaboration and ensure that you quickly get started with a basic set of Freshdesk Omni.
Project duration: About 3-5 weeks.
Project resources: Solution consultant from Synerity.
Price: 60 000:-
Freshworks Omni Baseline (Large)
Freshworks Omni Baseline (Large) is an extended version of our popular Onboarding package Baseline (Small). In this project, we work together based on the same basic principles and project model, but with broadened content in the project and increased support at Go-live.
Project duration: about 7-10 weeks.
Project resources: Project manager and solution consultants from Synerity
Price: 125 000:-
Custom package - Enterprise
Integrations with business-critical partners and systems? Multiple products with dedicated portals or advanced work processes that must be in place from day 1? In Enterprise, you as a customer set the project framework and content, but want us at Synerity to support you with a project team to plan and deliver the project. In this approach, our specialists work closely with you to maximize the value of Freshdesk Omni and ensure project delivery, regardless of size and scope, that supports your organization's goals.
Custom package - Enablement
Enablement is a project approach where you want to drive the implementation yourself. To help you, you have a resource from Synerity who, through domain and product knowledge, can guide you in the choices that may occur in an implementation of Freshdesk Omni. Synerity appoints a dedicated solution specialist who offers advice in the project and helps you set a plan for how the solution's case flows, automations, integrations, etc. should be designed to get the maximum value out of your Omni solution.
If you want extended onboarding services, we have a wide range of add-ons and alternative project forms to support what suits your organization. With Synerity as your partner, you benefit from our proven track record of successful customer service system implementations, allowing your organization to focus on what it does best: delivering exceptional service and value to your users and customers.