Freshchat

Communicate with your customers in a faster and smarter way!

Freshchat is a flexible messaging software that enables sales and customer teams to seamlessly communicate with potential customers via website, mobile app or social media. Freshchat is an evolution of the traditional live chat tools and delivers the modern messaging experience that today's customers expect. Deliver a seamless customer experience in any channel, be it self-service or agent-assisted support. Messaging, live chat, even email and phone calls - tell us what you need and we'll solve it.

Scale up support with AI-driven bots in any channel.

Customers want quick and easy self-service in the channels they use. Create and use AI-powered bot experiences easily and seamlessly on your website, app, and messaging channels. Build a bot that answers customer questions. Build a bot that performs actions based on triggers. Build a bot that automatically updates customer data. Or build a bot that does it all!

The context-driven live chat solution for effective communication and support

Freshchat is a big step away from the old live chat and helps businesses and teams focus on a continuous and contextual messaging experience. With features like campaigns, sales robot, integrated self-service, and intelligent message routing, expectations for both parties are met and the answers to visitors' questions are getting faster and better. Freshchat also offers a unique integrated FAQ experience to encourage self-service and advanced features for routing and managing conversations for customer support.

Talk to customers where they are

Freshchat can be integrated with websites, web apps, built-in mobile apps and other messaging products such as. Facebook Messenger and WhatsApp. This way, you get a single inbox where you manage email, calls, chat and messaging apps all in one place. The software helps you create effective, personalised customer experiences with a mix of bot assistance and human assistance through familiar channels.

Integrate Freshchat with your other solutions or keep expanding with the help of other integrated solutions from Freshworks

Freshworks range of solutions is growing steadily in both number and functionality and today several of them are leading in their respective segments. Several of the solutions also offer powerful integrations with each other. For integrations with solutions other than Freshworks more than 1,000 apps are currently available through Freshworks Marketplace and many of them are integrations with most of the most popular solutions on the market. If you want integration with solutions other than these, for example from smaller or local suppliers or perhaps with proprietary applications, an API is also available.

Buy your Freshworks licenses through us and get Swedish technical support!

At Synerity we are 100% focused on helping our customers with their Service and Support solutions and among our customers are private companies, with anything from 10 to 15000 employees, as well as several authorities, regions, etc.

We primarily target companies and organizations that just like us want a little more, set slightly higher quality requirements and want more satisfied IT users. By always putting the customer first and thinking long-term, we want to take the service experience to a whole new level. We believe in the power of being solution-oriented, flexible and efficient. To understand the customer's needs long before they have formulated the problem themselves, and to always try to exceed expectations.