Simplify Customer Support with Hippo Video - A Personalized Video Experience Platform with Customized Support, Marketing and Sales Workflows

Hippo Video is a personalized video experience platform that supports you through the entire customer support process, helping you easily create and customize videos and distribute them through multiple channels. It also has customized workflows for marketing and email campaigns as well as sales. Hippo Video makes work easier for your support, marketing, team collaboration, training or sales teams. 

Make customer support your competitive advantage

Thanks to Hippo Video, you can now easily minimize the time you spend closing tickets. Enable your customers to understand solutions faster with impactful instructional videos. Comment, add link text and edit without leaving your helpdesk. Say goodbye to annoying email chains. Connect and interact with customers directly with video email.

The platform is also easy to integrate with your existing solutions such as ESM/ITSM and customer support. You can quickly and easily create instructional videos for administrators, other employees and customers regarding current problem solutions. You can also publish these as part of your knowledge database and make them available via your self-service portal.

Optimize customer support with self-help videos and video tickets - Easier and more effective problem solving for your customers:

Easier ticket resolution - Show the steps to solve a problem as a video, instead of explaining them via an email, and then easily share them with your customers.

Self-help videos - Create your own videos and add them to your knowledge base. Let your customers do the problem-solving with educational how-to videos.

Videotickets - Allow your customers to easily record their problem in the form of a video clip. The recorded issue is then sent directly to support.

Easy sharing - Share the created videos via a URL, embed them in your knowledge base articles, send as an email or share on social media.

Improve your customer relationships - Video is a great way to build relationships. Engage your customers in a new way with real-time video.