New functionality in HaloITSM Q1 2025

A lot can change in a few months - especially in ITSM and ESM. At Halo, the first quarter of the year has seen a lot of work on features that not only meet the criteria, but also make a difference to team efficiency. From smarter automation and cleaner interfaces to better ways to collaborate across agencies and regions.

Here is a summary of the features that have been added in the first quarter.
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Freshworks develops its AI platform

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Freshworks publishes global study showing how active CIOs can drive innovation through ITSM