At Synerity , we Synerity very proud and excited to announce our new partnership with Atomicwork – one of the most modern and innovative ITSM solutions on the market.

Synerity delighted to announce that we are entering into a partnership with Siit – a modern, AI-driven ITSM solution that makes the service experience easier, faster, and more efficient.

We are delighted to welcome another new colleague to our team. This is our new solutions architect and consultant, Ingvar Nilsen. Ingvar has extensive experience of ITSM, system administration, and product ownership within large organizations.

We are delighted to welcome another new colleague to our team: our new Quality and GRC Manager, Göran Källmark. Göran has extensive experience in the industry, having held senior positions in both the private and public sectors.

The latest updates to HaloITSM focus on improving the portal experience, expanding AI functionality, and giving teams greater control over cases, dashboards, and configuration.

By reading Zendesk's latest report, you can ensure that you are at the forefront of the latest CX trends.

At the turn of the year, Halo lowered its standard prices by 5%. This is a unique initiative in the industry and part of ensuring that all customers benefit as the company grows and scales up.

We are both proud and delighted to announce that Halo Synerity 2025 Emerging Partner of the Year!

With new AI integrations, forecasting tools, maintenance windows, and reports, HaloITSM continues to evolve into a more powerful platform for modern service delivery.

We are pleased to welcome another new employee to Synerity. This is in the form of our new Customer Service Manager Evald Hamzic who has a long-standing background in customer service, sales and leadership.

We are now very pleased to announce that Synerity has been named Gazelle Company 2025 🎉🍾⭐

We are extremely proud and happy to announce that our Freshservice Ambea was awarded "ITSM Initiative of the Year" at the "itSMF Expo" conference.

Halo is now launching "$1M Forever", a new and innovative enterprise package that guarantees organizations predictable, fixed ESM license costs in perpetuity.

Synerity continues to grow and attract excellence in a wide range of different business areas. Now we have the great pleasure of welcoming our new IT consultant Rodrigo Braun to the team.

At Synerity , we are now extremely proud and happy to announce that we have been trusted by Lund University to becometheir supplier of a new Enterprise Service Management solution.

Here is a selection of the features that have been added to HaloITSM in the first quarter of the year.

Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.

From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.

We at Synerity are very excited to announce that we have partnered with Workato, allowing us to offer our customers their leading automation and integration platform.

One of the areas where Freshservice can offer more powerful functionality than most other ITSM solutions is IT Operations Management (ITOM). Download the "Freshservice ITOM Quick Start Guide" and get an overview introduction to Freshservice ITOM.

Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.

The next addition to the Synerity team has its roots in the north and is looking forward to new challenges with confidence. It's time to get acquainted with Daniel Söderlund.