News & Updates
On our news page, you will find a wide range of articles and content to give you an overview of what is happening at Synerity and our various product and service areas. We keep you updated on our latest company events, analysis, updates, industry trends and other relevant information about Synerity as well as our partners, products and services. Our goal is to provide you with relevant and useful information to help you understand our business and how we strive to improve your workflow and productivity.
Freshworks and McLaren Racing enter partnership
Freshworks has signed a multi-year partnership with McLaren Racing, becoming an official partner of their Formula 1 team. McLaren has also integrated Freshworks ITSM solution, Freshservice to increase productivity through more efficient and improved IT services within the team.
Freshworks develops its AI platform
During its "Refresh 2025" event, Freshwork unveiled the next generation of its Freddy Agentic AI platform, a connected, intelligent, and continuously learning system of AI agents that not only answers service questions, but can also solve them.
Freshworks publishes global study showing how active CIOs can drive innovation through ITSM
Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.
Combine generative AI with conventional AI types to improve your EX and CX
In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.
Freshworks launches Freshservice for Business Teams
Freshworks now introduces Freshservice™ for Business Teams, enabling departments outside the IT function, such as HR, facilities, legal and finance, to securely provide uninterrupted service delivery within each department.