News & Updates
On our news page, you will find a wide range of articles and content to give you an overview of what is happening at Synerity and our various product and service areas. We keep you updated on our latest company events, analysis, updates, industry trends and other relevant information about Synerity as well as our partners, products and services. Our goal is to provide you with relevant and useful information to help you understand our business and how we strive to improve your workflow and productivity.
Freshworks publishes global study showing how active CIOs can drive innovation through ITSM
Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.
Combine generative AI with conventional AI types to improve your EX and CX
In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.
Freshworks reports its results for Q2 2024
Freshworks recently announced the financial results for its second quarter ended June 30.
Freshworks publishes global study on the use of and trust in AI
Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.
Freshworks: The top five priorities for customer service managers in 2024
From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.
Get a better overview with the help of Freshservice ITOM Quick Start Guide
One of the areas where Freshservice can offer more powerful functionality than most other ITSM solutions is IT Operations Management (ITOM). Download the "Freshservice ITOM Quick Start Guide" and get an overview introduction to Freshservice ITOM.
Freshworks Latest benchmark report: How generative AI is redefining ITSM
Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.
Freshworks acquires Device42 and appoints new CEO
In connection with the release of Freshworks 's quarterly report for Q1, the company also announced that it intends to acquire the US-based startup Device42 for USD 230 million.
Freshworks launches Customer Service Suite
Freshworks is now launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service robots, agent-led conversational messaging, and automated ticket management in a single solution.
Freshworks launches Freshservice for Business Teams
Freshworks now introduces Freshservice™ for Business Teams, enabling departments outside the IT function, such as HR, facilities, legal and finance, to securely provide uninterrupted service delivery within each department.