Zendesk buys HyperArc
Zendesk acquires Hyperarc and takes a big step forward in AI-driven customer experiences. Hyperarc's advanced analytics and visualization tools enable companies to understand and act on customer data in real-time - empowering decision-making, increasing automation, and maximizing value in every customer interaction.
HyperArc is a complete AI and BI platform that brings direct business value to your organization by connecting data from the entire customer journey and transforming it into real-time insights - ready to act on.
Automated analytics and AI-driven recommendations identify where resources are most useful, which interventions have the greatest impact, and how processes can be optimized.
The result: fewer manual decisions, faster action and improved customer satisfaction - with a clear impact on both cost efficiency and revenue.
Hyperarc turns customer data into tangible ROI, every day.
Zendesk acquires Hyperarc - strengthens its offering in AI-powered decision support for customer experiences
Zendesk has announced the acquisition of fast-growing AI analytics company Hyperarc, a company that specializes in visualizing and analyzing customer data to facilitate fast and strategic decisions. The acquisition is a clear reinforcement of Zendesk's ambition to deliver more intelligent and proactive customer experiences, where data-driven insights can be translated directly into action.
Hyperarc will be integrated into Zendesk to help businesses gain an even deeper understanding of their customer journeys - from first contact to resolution - using powerful visualizations and real-time AI-based analytics.
For partners and customers, this means even better tools to act faster, make more accurate decisions and create even more personalized and effective customer experiences.
Read the full press release here:
👉 Zendesk acquires Hyperarc