Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries, the Zendesk now lists the five leading industry trends in one report so you can be ready for what's next in CX.

Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.

From AI to multi-channel support, today's customer service leaders need to align their priorities to get results. To help you get started, Freshworks has compiled the top 5 priorities and strategies in an e-book.

We at Synerity are very excited to announce that we have partnered with Workato, allowing us to offer our customers their leading automation and integration platform.

Freshworks annual Freshservice IT Service Management Benchmark Report shows how generative AI and industry-specific trends are constantly reshaping and evolving the work of IT service management.

Intelligent. Insightful. And ready to help. Freddy AI transforms customer and employee experiences by increasing efficiency and simply getting more done.

Zendesk announced this week that it has signed a definitive agreement to acquire Klaus, the industry-leading AI-powered quality management platform.

Zendesk is now taking further steps to extend its leadership in customer experience (CX), using generative AI advances that allow companies to realize immediate business value through improved customer satisfaction, reduced costs, and increased customer loyalty.

Freshworks is now launching its AI-powered Customer Service Suite, a seamless omnichannel solution that brings together self-service robots, agent-led conversational messaging, and automated ticket management in a single solution.

Zendesk has recently acquired Tymeshift, providing customers with AI-powered workforce management.

The acquisition furthers the company's mission to provide innovative omnichannel and AI capabilities for exceptional customer experiences.