At Synerity , we Synerity very proud and excited to announce our new partnership with Atomicwork – one of the most modern and innovative ITSM solutions on the market.

Synerity delighted to announce that we are entering into a partnership with Siit – a modern, AI-driven ITSM solution that makes the service experience easier, faster, and more efficient.

We are delighted to welcome another new colleague to our team. This is our new solutions architect and consultant, Ingvar Nilsen. Ingvar has extensive experience of ITSM, system administration, and product ownership within large organizations.

The latest updates to HaloITSM focus on improving the portal experience, expanding AI functionality, and giving teams greater control over cases, dashboards, and configuration.

By reading Zendesk's latest report, you can ensure that you are at the forefront of the latest CX trends.

At the turn of the year, Halo lowered its standard prices by 5%. This is a unique initiative in the industry and part of ensuring that all customers benefit as the company grows and scales up.

We are both proud and delighted to announce that Halo Synerity 2025 Emerging Partner of the Year!

With new AI integrations, forecasting tools, maintenance windows, and reports, HaloITSM continues to evolve into a more powerful platform for modern service delivery.

We are extremely proud and happy to announce that our Freshservice Ambea was awarded "ITSM Initiative of the Year" at the "itSMF Expo" conference.

Halo is now launching "$1M Forever", a new and innovative enterprise package that guarantees organizations predictable, fixed ESM license costs in perpetuity.

Freshworks has signed a multi-year partnership with McLaren Racing, becoming an official partner of their Formula 1 team. McLaren has also integrated Freshworks ITSM solution, Freshservice to increase productivity through more efficient and improved IT services within the team.

Zendesk is expanding its Resolution Platform with comprehensive upgrades to its AI and automation suite, improved support practices, powerful analytics and knowledge capabilities, and expanded workforce management - all to help you deliver faster, smarter, and more scalable customer experiences.

Zendesk acquires Hyperarc and takes a big step forward in AI-driven customer experiences.

During its "Refresh 2025" event, Freshwork unveiled the next generation of its Freddy Agentic AI platform, a connected, intelligent, and continuously learning system of AI agents that not only answers service questions, but can also solve them.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.

Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.

Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.

In her latest article, Freshworks editor-in-chief Laura Rich takes a look at existing AI applications and identifies their use cases in two core areas - employee experience and customer experience.