Freshworks launches an easy-to-use AI agent to improve customer and employee experience
Freshworks is now launching Freddy AI Agent - a new generation of autonomous service agents that are easy to deploy and use. They are built to deliver exceptional customer experiences (CX) and employee (EX) experiences, and can be deployed in just minutes. Freddy AI has helped customer support and IT users autonomously resolve an average of 45% and 40% of service requests respectively.
- Over the past six years, we have seen an increased demand for our straightforward, AI-powered service solutions that make life easier and more efficient for customer service and IT service managers," said Dennis Woodside, President and CEO of Freshworks.
- Freddy AI Agent is a game changer for organizations looking to quickly accelerate customer service and employee service. Most other programs require several weeks and implementation fees to deploy an AI agent, but we've designed Freddy to deploy in minutes without code or consultants," continues Dennis.
Using Freddy AI Agent for CX, customer support teams can deliver exceptional experiences by answering customer questions such as order updates, return policies, and basic troubleshooting and resolving issues. The result is improved customer experience, higher CSAT scores, and reduced response times. Employee satisfaction also increases as agent productivity skyrockets thanks to the automation of routine tasks.
Freddy AI Agent for EX helps IT teams deliver personalized support that meets employees' individual needs in near real-time, freeing up time for users in IT, HR, and other internal service teams. Freddy AI Agent works 24/7 across tools like Microsoft Teams, Slack, and other internal collaboration channels, to help employees when they need it. The result is more efficient IT operations, more productive teams, and improved employee experience.
Advantages of Freddy AI Agent:
1. Provides value quickly. Organizations can quickly deploy Freddy AI Agent without having to code or train models. Instead, Freddy learns from existing documents and websites. By referring Freddy to websites and other learning materials, the agent will learn on its own.
2. Autonomous and always connected. Freddy AI Agent is fully autonomous and supports humans in their mission to provide conversational assistance around the clock across multiple channels.
3. personalized service. Freddy AI Agent personalizes and contextualizes conversations in multiple languages across multiple channels.
4. Trusted and secure. Freddy AI Agent offers trusted, secure AI built on a foundation of strict privacy controls to meet and comply with security standards.
If you want to know more about Freshworks Freddy AI Agent, you can register yourself for the Freshworks virtual AI Summit on November 12.