Zendesk publishes report on the latest trends in CX

Today's consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries, the Zendesk now lists the five leading industry trends in one report so you can be ready for what's next in CX.

The five trends at a glance:
1. Driven by the success of AI copilot, companies are now racing to adopt fully autonomous services for next-level interactions.

2. consumer trust in AI agents is entirely dependent on how engaging, friendly and human-like these agents are.

3. The popularity of personalized AI assistance is prompting businesses to start preparing for a future where AI assistants take the lead.

4. Voice AI, with its natural language capabilities, will help consumers feel heard across all touchpoints.

5. In a world of AI-driven experiences, personalization will drive customer loyalty like never before.

Download the full report and read more about the 5 trends here.

Also, don't miss this online event on January 28: CX Trends - Transform your CX with human-centric AI