News & Updates

On our news page, you will find a wide range of articles and content to give you an overview of what is happening at Synerity and our various product and service areas. We keep you updated on our latest company events, analysis, updates, industry trends and other relevant information about Synerity as well as our partners, products and services. Our goal is to provide you with relevant and useful information to help you understand our business and how we strive to improve your workflow and productivity.

Jesper Zachrisson 2025-07-17 Jesper Zachrisson 2025-07-17

Zendesk product updates - Q2 2025

Zendesk is expanding its Resolution Platform with comprehensive upgrades to its AI and automation suite, improved support practices, powerful analytics and knowledge capabilities, and expanded workforce management - all to help you deliver faster, smarter, and more scalable customer experiences.

Jesper Zachrisson 2025-03-26 Jesper Zachrisson 2025-03-26

Zendesk Resolution Platform

Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.

Thomas Rödin 2024-11-28 Thomas Rödin 2024-11-28

Zendesk publishes report on the latest trends in CX

Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries Zendesk now lists the top five industry trends in one report so you can be ready for what's next in CX.