Zendesk Assistant for Microsoft 365

Faster solutions and a better employee experience

Zendesk Assistant for Microsoft 365 is now available on Microsoft AppSource.

Provide employees with support directly within the tools they already use. Through the integration between Zendesk Microsoft 365, IT, HR, and service teams can deliver faster assistance, automate workflows, and manage cases directly in Microsoft Teams, Outlook, Word, and other familiar applications.

Instead of forcing employees to learn new systems, Zendesk meets them where they already work. With AI-powered assistants, seamless case management, and built-in security, organizations can deliver service more efficiently while maintaining full control over governance, permissions, and compliance.

The result is faster solutions, higher productivity, and a better employee experience—without adding complexity for either users or support teams.