News & Updates
On our news page, you will find a wide range of articles and content to give you an overview of what is happening at Synerity and our various product and service areas. We keep you updated on our latest company events, analysis, updates, industry trends and other relevant information about Synerity as well as our partners, products and services. Our goal is to provide you with relevant and useful information to help you understand our business and how we strive to improve your workflow and productivity.
Zendesk acquires Local Measure
Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.
Zendesk Employee Service Suite
Zendesk launches Zendesk Employee Service Suite, a comprehensive AI-powered platform that effectively supports agents in managing and resolving all types of tickets for the internal organization. The platform combines advanced automation and smart tools to improve the service experience and increase productivity within the organization.
Zendesk Resolution Platform
Zendesk launches theZendesk Resolution Platform, a fully AI-powered platform that helps agents handle all kinds of tickets.
Freshworks publishes global study showing how active CIOs can drive innovation through ITSM
Freshworks latest report, "The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse", is produced in partnership with Harvard Business Review and provides insights from 225 global IT decision makers.
Zendesk publishes report on the latest trends in CX
Today, consumers expect AI-powered interactions in every aspect of their experience. After surveying 10,000 consumers and business representatives from 22 countries Zendesk now lists the top five industry trends in one report so you can be ready for what's next in CX.
Freshworks publishes global study on the use of and trust in AI
Freshworks recently released its 2024 Global AI Workplace Report, which surveyed 7,000 employees worldwide and in all major departments about their experiences. One key conclusion: AI is boosting work performance and unlocking higher value work for employees.