Zendesk is now introducing Specialized Agents, AI agents built for specific industries, processes, and tasks.
Unlike traditional AI solutions, these agents do more than just answer questions. They can use a company’s knowledge, rules, and systems to perform tasks and drive cases all the way to a resolution.
Zendesk offers both ready-made Industry Agents and Custom Agents that can be tailored to the business's specific needs.
This paves the way for a new type of customer service in which AI agents and employees work together to automate more tasks, resolve issues more quickly, and create a better customer experience.