Zendesk is launching specialized AI agents
Zendesk is now introducing Specialized Agents, AI agents built for specific industries, processes, and tasks.
Unlike traditional AI solutions, these agents do more than just answer questions. They can use a company’s knowledge, rules, and systems to perform tasks and drive cases all the way to a resolution.
Zendesk offers both ready-made Industry Agents and Custom Agents that can be tailored to the business's specific needs.
This paves the way for a new type of customer service in which AI agents and employees work together to automate more tasks, resolve issues more quickly, and create a better customer experience.