Synerity Zendesk is helping Resurs Bank develop the customer service of the future!
Through close collaboration with Synerity and Zendesk , Resurs Bank has taken a major step toward more efficient, automated, and AI-driven customer service. In just four months, Zendesk was implemented across all of the bank’s Nordic markets, yielding impressive results in both automation and customer satisfaction.
Resurs Bank wanted to consolidate its customer service into a single platform to streamline its operations, improve the customer experience, and lay the groundwork for continued digital development. Together with Synerity , the bank carried out a rapid and successful implementation of Zendesk throughout the Nordic region.
The new solution has already yielded clear results. Today, 77 percent of the conversations that reach the AI bot are handled automatically, while customer satisfaction with the bot stands at 86 percent. In addition, 92 percent of issues are resolved on the first contact.
With “ Zendesk ” as its shared platform, Resurs Bank has gained better opportunities to operate in a data-driven manner, automate routine tasks, and free up time for more complex customer matters. The solution also creates a flexible and scalable foundation for continued development with AI and automation.
For Synerity , this collaboration is a clear example of how the right technology, business insight, and a close partnership can create tangible business value and enhance the customer experience.
Read the full customer case study at Zendesk and learn how Resurs Bank, in collaboration with Synerity , has improved its customer service.