Give your employees the same service experience you provide to your customers
With a modern platform for internal service and AI-driven case management, you can deliver faster responses, more efficient processes, and a better experience for the entire organization, so that both employees and internal teams can focus on what matters most.
IT Employee Services
Give your IT team more time to focus on what creates value. Consolidate requests, incidents, knowledge, and assets into a centralized support platform with self-service and automation. The result is more efficient workflows, less administrative overhead, and faster, more reliable solutions for the entire organization.
• AI that automates routine tasks and guides technicians toward faster and more efficient solutions.
• A unified platform for managing requests, incidents, tasks, and assets all within a single workspace.
• Support available wherever your employees are.
Via email, Microsoft Teams, Slack, and other existing channels.
When employees need help, they expect quick and seamless responses—not long wait times, email threads, or manual processes. With a modern internal service platform, you can centralize all requests in one place, automate recurring tasks, and give employees easy access to the help they need. The result is more efficient internal teams, higher productivity, and a better experience for the entire organization.
Employee Services for HR
Free up HR’s time to create real value. With a user-friendly solution and AI that handles routine inquiries, you can reduce the administrative burden, deliver faster service, and provide employees with support when they need it. The result is a more productive HR team and a better experience for the entire organization.
Create automated workflows for leave requests and key events in employees' professional lives, so that no critical steps are missed.
Coordinate tasks between HR, IT, and other departments to ensure a smooth onboarding process for new employees and a structured exit process when someone leaves the organization.
Give the HR team the tools they need to provide quick and personalized guidance by gathering relevant employee information during every interaction.
Let self-service and AI handle recurring questions and issues,
so that the HR team can focus on more value-added work.
Smarter workflows, faster responses, and happier customers.
An employee services portal
Bring together support from HR, IT, and Facility Management on a single platform where employees can easily find answers, submit requests, and get help without having to switch between multiple systems.
Automation and AI
Automate routine tasks and processes using AI and intelligent workflows. Free up time for HR and IT teams to focus on strategic initiatives that enhance the employee experience and drive business value.
Knowledge Base and Self-Service
Give employees round-the-clock access to answers through a central knowledge base. Self-service makes it easy to resolve common issues on their own, which reduces the number of support cases and boosts productivity.
Analysis and Insights
Gain full visibility into service delivery with real-time dashboards for SLAs, response times, resolution rates, and employee satisfaction. Data-driven insights help you continuously improve the quality of your internal services.
Integrations
Seamlessly integrate with HR systems, collaboration tools, and other business-critical platforms. Create cohesive workflows, eliminate information silos, and ensure that data is always up to date.
Continuous optimization
Develop and improve your internal services over time. Through regular analyses, health checks, and expert support, we identify new opportunities to streamline processes, enhance the user experience, and meet evolving needs.
Grow your future with Zendesk
From inquiry to resolution – discover how Zendesk HR, IT, and other internal teams deliver fast, personalized, and automated service at scale.
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