Freshworks launches Freddy Copilot to the public
Intelligent. Insightful. And ready to help. Freddy AI transforms customer and employee experiences by increasing efficiency and simply getting more done.
Over the past 45 weeks, Freshworks beta program members have been able to reap the benefits of Freddy Copilot, and have seen a significant return on investment. Customer service teams have been able to reduce average handling time by 34%, increasing both the customer and employee experience. Following this proof of the tool's capabilities and effectiveness, Freddy Copilot is now being launched to the public.