EASIER WITH ZENDESK

Reports and analysis

Use data and analytics to measure and improve the overall customer experience.

Use ready-to-use reports and analytics that measure team performance and identify customer trends, or customize your own reports. Analyze, monitor and act according to customer needs. Find out how you can develop your business. The features are compatible with sales, service and third-party systems.

ANALYTICS IN OMNI-CHANNELS

Provide customer support anywhere: via email, chat, phone or social media. Businesses need a customer analytics tool that is always up to date. Our reporting solutions consolidate data from all channels so you can measure how your customers are interacting with your brand without losing information.

Manage and respond from a single location

Make it easier to track, prioritize, and respond to customers with a unified workspace. A full customer context, including over 1,000 pre-configured integrations, enables employees to provide better and more personalized support. Share the workload by having employees contribute expert knowledge directly from their workspace.

Work smarter with routing and intelligence

Use built-in routing and intelligence to gather important information and reduce data entry. Escalate problems to the most appropriate employee. Save employees' time with collaboration tools that connect effectively with internal and external partners. Help them respond faster with prepared responses and the right information for each issue.