This is Zendesk - Sunshine

Powerful customization that keeps your agents in sync

With Sunshine, Zendesk features can be customized to maximize employee productivity. Customize workspaces to keep your team organized, save time with codeless tools to automate processes, and create smooth workflows for greater efficiency. With Sunshine's workflow tools, create smarter support workflows and provide instant solutions with intelligent automation.

 
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Integrate your systems for a unified customer view

Connect your customer service systems to keep your data in one place, accessible and actionable. Customers get more personalized experiences, agents get a full view of every interaction, and your company stays in sync to deliver even better support. Automate work across systems with pre-configured and customized integrations. Connect your favorite apps in minutes instead of months and get a complete customer view for agents to work from.

 APPS AND FRAMEWORKS

Apps and Frameworks

You don't have to be a programmer to use Sunshine. But there's more you can do if you know how to code. You can meet the needs of your business - and your employees - by making Zendesk work better for you.

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Customize without coding

Give employees customized context and the ability to take action by building apps with the Zendesk app framework. You can easily customize the employee user interface and tailor Zendesk in a few clicks via the codeless configuration tool in the admin center.  

 

Taking action with apps

Give your employees customized context and the ability to take action by building apps with the Zendesk frameworks for apps.

 

Embedding internal support

Make it easy for your customers to get support. Build support into your mobile app, website or game with Zendesk SDKs.

 
 

Development

Synerity provides a comprehensive set of development services to help your organization achieve your goals using the Zendesk Sunshine platform. With our extensive development expertise, we work with you to create customized solutions that meet your specific requirements for Zendesk. By working with us, you can stay ahead of your competitors and leverage the latest technology to achieve your goals. Building on the powerful Zendesk Sunshine platform, our developers design and implement customized integrations, workflows, and applications that streamline support processes, increase customer engagement, and ultimately drive growth for you.


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