Zendesk Assessment
Make the most of your Zendesk solution!
Zendesk offers extensive functionality to support your customer service efforts. It can therefore be challenging for your organization to fully optimize the use of the platform and ensure that you get the most out of your investment. This is where a Zendesk consultant from Synerity can make a big difference.
We have developed two different packages where, by conducting a thorough assessment of your Zendesk system, we can help you identify areas for improvement and initiatives to optimize your use of the platform. We will advise you on how to streamline your workflows, assess the maturity of your organization and work closely with your users to improve the overall customer experience. This is to get your Zendesk system aligned with your organization's business goals and differentiate you from the competition.
Assessment Small
A package aimed at smaller organizations and teams. Our consultant will work with you, planning and executing an intervention for a total of around 2-3 days spread over initiatives and workshops over several weeks.
✔ Basic configuration review and user interviews
✔ Basic maturity assessment
✔ Performance report and roadmap
Assessment Small will provide valuable insights into the current state of your business processes, highlighting areas where improvement and development initiatives may be necessary. This will help you in your decision-making. The output of an Assessment Small is a report describing the main findings and recommendations for improvement.
The report also specifies proposed actions to develop your system.
Assessment Large
A package aimed at larger organizations/teams and covering a total of about 5-6 days of work. Our consultant will work closely with you at a pace and rhythm that best suits your organization.
✔ Advanced configuration review, shadowing and interviews
✔ Extended maturity assessment
✔ Performance report and roadmap
The assessment process will provide valuable insights into the current status of your business operations and highlight areas where improvement and development initiatives may be necessary and will help you in the decision-making process. The resulting report contains a detailed analysis of the current status of your business operations and identifies inefficiencies, bottlenecks
or areas of potential risk. It also provides specific recommendations to address these issues,
along with an action plan to implement these changes.
We are happy to talk more about how we can help you!