Upcoming events
Conferences, seminars and meetings involving Synerity or organized by Synerity.
itSMF Expo'25
Sweden's leading ITSM conference. Here you will have the opportunity to meet leading experts and network with suppliers and decision-makers.
Synerity Talks - AMA - Freshservice and Freshdesk
On April 8, we are back with a new Synerity Talks in Stockholm, this time under the slogan "Ask Me Anything". The concept is based on you bringing your challenges, problems and questions regarding Freshservice and Freshdesk to the breakfast event.
Service Support in Focus 2025
This two-day conference brings together the industry's leading experts, inspirers and change leaders to discuss, inspire and share practical experiences on how we create the future of support.
CX Trends - Transform your CX with human-centric AI
78% of CX leaders agree that AI is driving the biggest transformation in the industry in the last 50 years. In this digital event, learn more about the five trends shaping the future of CX, and how you can harness the full potential of AI.
Solutions for the Public Sector
Solutions for the Public Sector invites you to the most crucial conference of the year for everyone in the public sector. It brings together leading experts and decision makers to discuss and share insights on the key issues of the future.
Synerity Talks - WADA Freshservice
On December 3, we are back with a new Synerity Talks. Bring your challenges and concerns about Freshservice to the webinar, where our expert will answer your questions.
Freshworks AI Summit 2024
At Freshworks AI Summit, you will hear from leading business leaders and product experts on how to drive change using People First AI, and how it can help you deliver exceptional customer and employee experiences. Get inspired and find new ways of thinking about customer service, ITSM and employee services through visionary keynotes, analyst insights and how-to sessions. Registration and more information can be found here: Freshworks AI Summit.
Zendesk Presents: Revolutionizing service with the power of AI
On October 22, it is time for Zendesk Presents to take over Copenhagen and Synerity has the great pleasure of being a partner and sponsor of this event.
Synerity Talks - An introduction to HaloITSM
On October 18, you have the opportunity to get an introduction to our new partner HaloITSM, which offers one of the market's most complete and flexible solutions for ITSM.
Solver X
Solver X is the largest reverse pitching event in Northern Europe. On stage, companies present their upcoming digital development projects with the intention of finding new partners to implement the projects.
Synerity Talks: Device42 - News and Updates
Synerity invites you to a webinar to give a first introduction to Device42 and its technology, which will now become part of Freshworks 's offering in the field.
Synerity Talks - An introduction to Workato
Synerity is now inviting you to a webinar to give an introduction to Workato and their leading platform for automation and integration.
Synerity Talks - An introduction to Device42
Synerity invites you to a webinar to give a first introduction to Device42 and its technology, which will now become part of Freshworks 's offering in the field.
Indicate Me: Big Mistake - Thank you!
Welcome to an unforgettable day with Indicate me, filled with inspiring lectures, award ceremonies and unique experiences!
itSMF Expo'24
Sweden's leading ITSM conference. Here you will have the opportunity to meet leading experts and network with suppliers and decision-makers.
Zendesk Relate 2024
April 16-18 is the date of Zendesk's annual flagship conference "Relate". A great opportunity to network with other bright minds in CX, boost your skills and be influenced by interesting lectures.
Service Desk Forum
Are you curious about how you create the conditions for employees to meet the customer in the best possible way while creating a culture of participation where employees have fun at work and develop at the same time? Book your place at the Service Desk Forum now.
Service Support in Focus 2024
Service Support in Focus is an inspiring conference aimed at everyone involved in supporting digital services in both the private and public sectors.
Synerity Talks - An introduction to monday.com
Welcome to Synerity's webinar on February 2 where we will give you a basic introduction to the functionality and benefits of monday.com in a simple way.
Elevate23 by monday.com
Elevate is monday.com's annual conference where each year they highlight work efficiency trends, their own product developments and insightful stories from monday.com customers. All to help you rethink the way you work.
Synerity Talks: IT Asset Management Webinar
Welcome to participate in this 45-minute webinar where Johan Hansson, Service Management consultant at Synerity, will talk about the basics of IT Asset Management (also known as ITAM).
Zendesk Webinar: Unlocking CX Excellence
On November 22, Zendesk invites you to an exciting webinar on the theme: "Unlocking CX Excellence: Elevate Your Zendesk with AI, Tymeshift, and Advanced Data Protection". During the event, a number of experts from Zendesk will share their insights and give you an insight into some of the latest features.
The Future of Customer Service & Contact Center 2023
During two days in November, you will have the chance to listen to some of Sweden's leading organizations. Learn how they handle customer service today and how they want to move it into the future.
Synerity Talks: Freshservice Inspiration session Malmö
On October 26, Synerity will host an inspiration session focusing on new updates and features in Freshservice, and how you can get more out of your automations, integrations and orchestrations.
Synerity Talks - An introduction to monday.com
Welcome to Synerity's webinar on October 20 where we will give you a basic introduction to the functionality and benefits of monday.com in a simple way.
Synerity Talks: Freshservice Inspiration session Sthlm
On October 12, Synerity will host an inspiration session focusing on new updates and features in Freshservice, and how you can get more out of your automations, integrations and orchestrations.
Synerity Talks - Shift Left Webinar
Welcome to participate in Synerity's online webinar on September 29, where we explain the concept in a simple way and give some practical examples of how you can use Shift Left to work smarter and be one step ahead in the development of your customer and user experience.
Efecte - Digitalize and Automate 2023
Sweden's leading ITSM conference. Here you will have the opportunity to meet leading experts and network with suppliers and decision-makers.
Synerity Talks: Freshservice Inspiration session
On May 9, Synerity will host an inspiration session focusing on new updates and features in Freshservice, and how you can get more out of your automations.
Synerity & Efecte Roadshow 2023
May 3 is the premiere of Synerity's and Efecte's first joint roadshow event in Malmö.
A chance to take part in demos, customer cases and interesting presentations of Efecte's platform.
Efecte's platform is easy to use, offers a wide range of integrations, and makes it simple to build agile, automated processes across the business. It's a modern tool that gives you access to a central service desk via a self-service portal, which can be used on any mobile or desktop, and offers powerful and customizable reporting.
A European service management platform based on genuine cloud technology.
Geographically close, with the highest standards of customer service, performance, and secure data management.
A comprehensive solution covering all ITSM, ESM and IAM needs with flexible licensing models.
For registration and more information about the event, please contact Alexander Bakir at alexander.bakir@synerity.se.
Service Support in Focus
"Shift left" - What, Why and How?
This conference is aimed at all those involved in supporting digital services in both the private and public sectors. Meet speakers and experts who will describe how to develop and improve your service desk or customer support, to become better at creating value for your customers and stakeholders. "Shift left" is an accepted concept that means moving both knowledge and support closer to the customer. This could be, for example, developing its knowledge database and management of the same or ensuring that it has a well-functioning self-service portal. Anything that makes it easier for those who meet the customer is part of "Shift left". It will therefore focus on WHAT it is that needs to be done to succeed, WHY it is absolutely necessary and HOW it is done to take the right steps towards "Operational Excellence" within each Service and Support Organisation.
Many are now reviewing their ITSM tools and case management which will be included as a separate track and topic this time. The right guides and tool support for increased self-support will also be a separate focus area at the conference. Synerity will of course be on hand along with a number of partners, and more information about the event can be found here.