Critical IT, Technical Support & Services

"How to create a modern proactive support and service desk."

What will the future of support look like? Will it be both preventive and predictive, with humans and AI working in harmony?

Digitalization is a force that changes everything, every day, around the clock. Our work and private lives are constantly adapting to new digital solutions and tools. To face these changes, a customer-focused IT support department becomes extremely important to manage advanced systems and offer fast and efficient support when problems arise.

How do you create the conditions for employees to be able to meet the "customer" in the best possible way while creating a culture-driven support where employees develop and have fun at work?

Critical IT, Technical Support & Service is:

- A new developed meeting and knowledge place for those who work with technical support and service
- 2 packed days with know-how and best practice from the entire industry
- The first day we prioritize technology and day two we focus on leadership and self-leadership
- Well-known speakers and practical cases selected based on current and future needs in service desk and technical support
- Excellent opportunities to exchange experiences and network with industry colleagues from all over the country

Synerity to be on site as sponsors and exhibitors together with our partners Freshworks and HaloITSM.

📅 Date: October 1-2

📍 Location: Stockholm (info on venue coming soon)
🚀 Registration and program: https://insightevents.se/supportochservice