Freshworks Customer Service Suite
Improve customer experience and agent productivity with generative AI.
Freshworks Customer Service Suite - A unified solution for multiple channels
Customer Service Suite is an AI-driven and seamless omnichannel solution that brings together self-service, conversational support and case management in a single solution. Customer Service Suite brings together Freshchat, Freshdesk and Freddy AI's generative AI platforms, enabling businesses to automate and personalize self-service across channels.
Personalising support
Empower your agents to personalize support quickly and easily. See all customer interactions across multiple channels in one place. Freddy Copilot is an assistant that is always available to suggest answers, recommend actions and summarize events.
Automate self-service across multiple channels
Reduce wait times, increase solutions. Freshbots, powered by Freddy Self Service, works across multiple channels so customers can find answers wherever they are. With Freshbots diverting up to 70% of conversations, your team can focus on what matters most.
Making smart decisions faster
Powered by generative AI, Freddy Insights proactively analyzes performance data to find opportunities to optimize productivity and avoid potential problems. Freddy Insights even recommends remedial actions - and helps execute them.
Increase productivity and enable excellent support
Give your administrators the tools to streamline operations and increase efficiency through AI-powered workflow automation.
Seamless cooperation between teams
Contact colleagues to solve customer problems quickly. Assemble a dream team. Advanced case management keeps all information in one place, making it easy to keep track of progress.
Achieve value and impact quickly
Customer Service Suite helps you become the best in both conversational support and case management, while increasing productivity with built-in generative AI. Thanks to great integration capabilities, you can get up and running in just a few weeks.
Freshworks - Refreshingly simple software that your teams will love!
Freshworks was founded in 2010 with the business idea of providing better software to businesses and organizations – software that is ready to be used directly, easy to install and use and that requires minimal customizations.
Freshworks first product, which was launched in 2011, was Freshdesk - an intuitive, feature-rich and affordable customer support software. Since then, the product portfolio has grown steadily and now offers multiple solutions - which can be used individually or combined in various ways.
One of Freshworks several success factors are its focus on design, simplicity, ease of use and user experience. The inspiration and mindset comes from what is called "Indian Democratic Design" which is based on "simplicity, self-reliance, scalability, craftsmanship and affordability". IKEA is another good example of companies that use democratic design to create products and solutions that meet all five dimensions of design: form, function, low price, sustainability and quality.
Synerity - Your
local Freshworks Platinum Partner!
Buy your Freshworks licenses through us and get Swedish technical support included!
At Synerity we are 100% focused on helping our customers with their Service and Support solutions and among our customers are private companies, with anything from 10 to 15000 employees, as well as several authorities, regions, etc.
We primarily target companies and organizations that just like us want a little more, set slightly higher quality requirements and want more satisfied IT users. By always putting the customer first and thinking long-term, we want to take the service experience to a whole new level. We believe in the power of being solution-oriented, flexible and efficient. To understand the customer's needs long before they have formulated the problem themselves, and to always try to exceed expectations.
We currently offer the following services, among others:
Advice & support before a possible purchase - is it the right product/solution for the customer's requirements and wishes? Of course, we are happy to provide demos, help with Proof of Concept/Value m.m.
Help with initial implementation, customization, integrations and project management - from simple implementations in a few days to larger projects.
Technical support. For customers who buy their licenses through us, we offer this free of charge and for others we offer to sign a customized agreement for a fee.
Ongoing support, advice and further development of the solution.
Please contact us for more information about Freshworks Solutions.
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