Espressive
Espressive - Enterprise-wide self-help using conversational AI.
Espressive - Self-help for the whole company using conversational AI
As one of the pioneers of artificial intelligence (AI) for internal case management (ESM/ITSM), Espressive has redefined the ways in which employees can receive guidance. While other solutions focus solely on solving the problems faced by help desk agents, Espressive has also put a strong focus on the employee and delivering exceptional employee experiences. Barista - For exceptional employee experiences
Espressives' virtual support agent, Barista, enables internal service providers such as IT, HR, finance and sales to improve the experience and quality of the support they offer their employees. Barista enables help desk agents to focus on what's most important by automatically answering questions and resolving issues for employees. When a ticket is opened, it is prioritized and automatically routed to the right team. And if an outage occurs, Barista automates detection and notification, and categorizes outage-related tickets to the right recipients. Barista simplifies the process of building your service catalog and can help reduce the overall volume of help desk tickets by up to 70%.
Supported by an Employee Language Cloud, which recognizes over 2.5 billion phrases instantly, Espressive Barista meets employee needs and provides consumer-like self-help whether your organization works remotely, in the office, or both. Barista enables rapid deployment and delivers a no code interface for extensive customization without any development effort. Employees can access Barista on any device or browser. The product also has a unique omnichannel capability that allows employees to interact via ex. Slack and Teams.
Features include mobile and desktop accessibility, employee language cloud, case management, predictive analytics and integration with several of the leading ITSM tools including ServiceNow, BMC and Ivanti/Cherwell.
Language cloud - hundreds of thousands of phrases and high-end NLP that can handle advanced combinations.
Guaranteed ROI through close and continuous collaboration with the customer included in the subscription.
Language support/translation into e.g. Swedish and other Nordic languages is included.
High employee adoption and ticket deflection rate.
Barista Case Management
Barista Case Management is a helpdesk tool that integrates with Espressive Barista. This means it becomes accessible to all teams across the enterprise, while powerfully improving service management efficiency without the cost and complexity of traditional tools. This means that even if the IT department is currently using ServiceNow, Ivanti/Cherwell or another case management system for IT service management, they can continue to use that tool while other service teams use Barista Case Management.
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