Efecte - European alternative, Nordic heart

Efecte is the leading European alternative to global ITSM players, still with its feet firmly planted in the Finnish soil. An established and reputable provider offering a service management platform based on true cloud technology, proving that great software can be created locally. Their comprehensive solution with flexible license models covers all ITSM, ESM and IAM needs. As a customer, you get access to a five-star, European cloud-based service management that allows you to focus entirely on your core business.

Efecte is certified in ISO/IEC 27001:2013, the international standard for information security, and uses its own cloud platform for risk management. In addition, using standardized and certified ITSM processes, Efecte makes it quick and easy to implement and market new services.

Efecte delivers a cloud-based Service Management platform, optimized for:

• IT Service Management

• HR Service Management

• Financial Service Management

• Business Service Management

• Identity and Access Management

• Enterprise Contract Management

IT service management solutions are the foundation of every IT organisation

Efecte's flexible platform helps to centrally manage and automate services, whether it is a service related to IT, human resources, facilities, contracts or IAM (Identity and Access Management). The platform is easy to use, offers a wide range of integrations and makes it simple to digitise and automate processes across the business. It is a modern tool that gives you access to a central service desk via a self-service portal. It can be used on all mobiles and computers and offers exceptional and customisable reporting. With certified baselines for ITSM and ESM, code-free technology, and easy updates, your customers can quickly implement the solution and become market-ready.

A unique user experience from start to finish

Efecte makes it easy to expand or tailor services, practices or configurations to meet each specific need. Simplify reporting and case management with easily customizable reports and dashboards, and automate any process with easy-to-use drag-and-drop workflows. Thanks to an incident management system, a code-free workflow engine, and a process visualization application, users can easily implement any process flow. A single central point for all end-user services improves the experience and increases the satisfaction of your employees. The ITSM solution also includes quarterly functionality upgrades, ensuring that your business' IT practices never fall behind.

User benefits:

• Simple and intuitive to use with a codeless workflow design

• A centralised hub for all end-user services

• Exceptional and visual reporting

• AI/ML, robots and collaboration tools such as Kanban and chat

Secure the operation:

• Design, development, operation and service in Europe

• Manage IT and IAM according to local regulations and keep all data in Europe

• Secure ISO 27001-certified European cloud

Become more agile:

• Flexible, scalable platform for all services

• Codeless workflow design

Save on costs:

• No hidden fees or complicated pricing structures

• Quick and easy implementation

• Flexible, scalable platform for all services

• Integrates with your existing tools

Ready to take a closer look at Efecte? - Contact us!