Freshservice Ticket Migration

Moving and migrating tickets between tenants or separating/merging workspaces? The manual process can be tedious and time-consuming. Synerity specialize in seamless ticket migration. We can help you to save valuable time and ensuring a smooth, successful migration experience, enabling your organization to focus on its core business.

Service description: 

Migrating a Freshservice environment while maintaining tickets is a significant undertaking that demands planning and preparation for optimal results. Freshservice migrations may be necessary in various scenarios, such as data center transitions, tenant transfers, workspace relocations, and transitions between Freshdesk and Freshservice platforms or other ticketing tools. At Synerity, we guide clients through this process, capitalizing on our strategic approach and innovative Migration Tool. When assisting clients with Freshservice migrations, we conduct a basic analysis of the group(s) slated for migration. 

While Freshservice offers native support for ticket migrations, it's important to note inherent limitations of this approach. Manual processes can introduce errors and inefficiencies, underscoring the need for a bulk migration strategy. This is where our intelligent Migration Tool truly shines. 

By leveraging our proprietary tool, Synerity facilitates the seamless transfer of tickets by streamlining the migration process. Our tool empowers clients to filter and select the desired tickets with precision, minimizing the risk of data
loss or disruption. Additionally, our tool is adept at preserving values in custom fields, ensuring that critical information remains intact throughout the migration process.

For migration scenarios characterized by high complexity, we can offer additional services that are not part of the standard migration process. We offer comprehensive assistance covering pre- and post-migration activities. This includes managing potential impacts on automations, reporting structures, case view configurations, integration compatibility and more. Such needs can be effectively identified and communicated during our pre-migration analysis phase, ensuring a seamless transition for your business.

Service Offering:
Team: Synerity’s migration experts will collaborate closely with your organization to plan and execute the process.
Price: Fixed price of €0.20 per ticket (minimum fee equivalence of 25 000 tickets i.e €5000).