Onboarding & Implementation for HaloITSM
The implementation phase of any IT or Enterprise Service Management system is crucial to the long-term success of your organization. Implementing new tools and processes can be daunting, which is why reliable and experienced partners are invaluable. At Synerity , we are experts in onboarding and implementations and provide comprehensive support to help you achieve the desired results. We offer a proven model for onboarding projects that ensures a controlled and efficient process from start to finish, tailoring our approach to seamlessly align with your specific business objectives.
Our experienced team pays close attention to the activities that create the most value for your organization, focusing on configuration, training and implementation strategies to ensure a smooth rollout. With our guidance, you'll quickly get to the finish line and beyond, and get up and running with an ITSM system that delivers improved user experiences and drives long-term growth.
Purpose and objectives of the service:
1. establish IT process best practices with HaloITSM: Synerity helps implement ITIL-aligned processes that streamline your incident management, problem management, change enablement, service requests and more.
2. Optimize IT service delivery: Synerity's goal is to improve the quality of your IT services, with Halo ITSM leading to greater efficiency and user satisfaction with the system.
3. increase IT visibility and control: Synerity aims to provide effective tools and dashboards, enabling data-driven IT decision-making and proactive management and governance.
4. Align HaloITSM with business objectives: Synerity works to ensure that your HaloITSM implementation supports your business objectives, whether it is cost reduction, user experience or improved customer experience.
Service format and scope:
Below are some examples of activities that could be included in an implementation project. The final description of scope, responsibilities, activities and Go-live details will be decided at project initiation by our experienced implementation team, together with your representatives and stakeholders.
- Project launch and solution introduction: Project launch, description of objectives and introduction of your HaloITSM solution to stakeholders.
- Virtual machine set-up, VPN installation, HaloITSM environment test and production deployment: Configure virtual machines, set up secure VPN and deploy your HaloITSM solution in test and production environments.
- AD and Exchange workshop, definition and implementation: Workshop to define integration needs, followed by configuring the integration of Active Directory and Exchange with your HaloITSM solution.
- Process definition (incident, service requests, incl. self-service portal): Definition of processes for handling incidents and service requests, together with the design of the self-service portal for end users.
- Implementation (incident, service requests, incl. self-service portal): Configure the processes and the self-service portal in your HaloITSM solution.
- Implementation (Asset Management (CMDB) and Intune & SCCM interfaces): Technically configure the integration between CMDB, Intune and SCCM for seamless data exchange.
- User testing: UAT of the solution before putting it into operation.
- Process Definition (Problem, Knowledge Management): Describes processes for proactive Problem Management and creates a knowledge base for IT and end users.
- Implementation (Problem, Knowledge Management): Configure Problem and Knowledge Management workflows in your Halo ITSM solution.
- Process Definition (Change Enablement): Define processes for controlled Change Management to minimize disruption and ensure continuous operation.
- Implementation (Change Enablement): Configure Change Management in your Halo ITSM solution, including approvals and impact assessments.
- End-user training: Train end-users on how to use your HaloITSM system, including submitting orders, requests and using the self-service portal.
- Go Live activities and Early Life Support period: Launch of your HaloITSM solution into production, including any data migration, final installation and support after Go-Live.
- Administrator training: Training IT administrators on how to manage and maintain your HaloITSM solution.
Our offer:
Our experienced consultants will perform the delivery, with a team from your organization working closely together throughout the implementation project
Price: Contact us for more information and quote.