Get started with Freddy AI for Freshservice
Curious about how to utilize Freddy AI? Synerity’s team is your guide and advisor of available features and implementation strategies tailored to your organization. With our Getting Started package, we'll demonstrate the capabilities of Freddy AI, create a strategy aligned with your goals, and harness the power of AI to maximize business value.
Get started with Freddy AI is a service designed to help your organization use Freshservice's new AI capabilities effectively. Many departments face challenges such as: long response times, high ticket volumes, and inconsistent service quality. Our team of consultants will help you start your AI journey in Freshservice, identify appropriate starting points and prepare for your transformation. We show you available functionality and how Freddy AI can be effectively implemented to support your business goals.
Service Objective:
The purpose of this service is to:
- Introduce Freddy AI and facilitate a smooth start.
- Develop strategies to test and evaluate the application of Freddy AI within your organization.
- Offer recommendations, along with an activity plan and roadmap for successful implementation.
Freddy AI Features covered:
Freddy Copilot (for IT agents)
Synerity will navigate your organization through leveraging Freddy AI's robust capabilities in agent assistance and optimizing workflows for maximum efficiency. With Freddy AI, agent work can drive efficiency and employee satisfaction.
Freddy Self-service (for employees)
Ensuring swift resolution times and rapid access to accurate information is important for fostering user satisfaction. We can assist you with establishing a self-service system designed to efficiently handle a significant portion of
inquiries and minimizing ticket volume.
Freddy Insights (for leaders)
Enhance your grasp of IT performance using Freddy Insights' AI chatbot. Inquire freely and gain instant recommendations. Free leaders from cumbersome reports with a seamless natural language interface, providing
access to valuable insights and trends.
Delivery of services:
At the end of the assignment, a report is delivered which contains:
- Executive summary
- Overall strategy
- Implementation plan
Our offer:
Team: One or more consultants will lead the delivery, with a team or representative from your organization working closely together during the assignment.
Scope and Price: SEK 25 000: -, in total approx. 2 days of consultancy, planned and executed according to a
schedule that suits your organization.
