Onboarding for Zendesk
The implementation phase of an ITSM system is crucial to the long-term success of your organization. At Synerity we are experts in ITSM implementation and to provide comprehensive support to help you achieve the desired results. We offer a proven onboarding project model that ensures a controlled and efficient process from start to finish. Our experienced team places a strong emphasis on activities that generate the most value for your organization, helping you achieve success in your ITSM journey.
Synerity currently offers two different sized onboarding packages for Zendesk. In addition to this, we can also offer a wide range of add-ons and alternative project forms to support the best fit for your organization. With Synerity as your partner, you benefit from our proven track record of successful implementations, allowing your organization to focus on what it does best: delivering exceptional service and value to your users and customers.
Zendesk Baseline (Small)
Zendesk Baseline (Small) is an offer when you wish to let Synerity run and project manage the implementation, together with specialists, users and other stakeholders from your organization. We use a quality-assured project management model and tools that contribute to collaboration and ensure that you quickly get started with a basic set of Zendesk.
Project duration: About 3-5 weeks.
Project resources: Solution consultant from Synerity.
Price: 50 000 SEK.
Zendesk Baseline (Large)
Zendesk Baseline (Large) is an extended version of our popular Onboarding package Baseline (Small). In this project, we work together based on the same basic principles and project model, but with broadened content in the project and increased support at Go-live.
Project duration: about 8-12 weeks.
Project resources: Project manager and solution consultants from Synerity.
Price: 150 000 SEK.
Custom package - Enterprise
Integrations with business-critical partners and systems? Multiple products with dedicated portals or advanced work processes that must be in place from day 1? With Enterprise, you as a customer set the framework and content of the project, while Synerity support you with a project team to plan and deliver the project. In this approach, our specialists work intensively with you to maximize the value of Zendesk and ensure a project delivery, regardless of size and scope, that supports your organization's goals.
Custom package - Enablement
Enablement is a project approach where you want to drive the implementation yourself. To help you, you have a resource from Synerity who, through domain and product knowledge, can guide you in the choices that may occur in an implementation of Zendesk . Synerity appoints a dedicated solution specialist who offers advice in the project and helps you set a plan for how the solution's case flows, automations, integrations, etc. should be designed to get the maximum value from your Zendesk solution.
If you are looking for extended onboarding services, we also have a wide range of add-ons and alternative project forms to support what suits your organization. With Synerity as your partner, you benefit from our proven track record of successful ITSM implementations, allowing your organization to focus on what it does best: delivering exceptional service and value to your users and customers.