ITSM Processes Assessment

ITSM Processes Assessment is a service created to evaluate and elevate your organization's ITSM processes. Many organizations face challenges such as long solution times, urgent changes or a change process that is slow and complicated. Synerity's senior consultants, with extensive expertise and experience, will conduct an analysis of your organization's ITSM processes, identify key areas for improvement and propose actions to implement the changes. By conducting this analysis, we can help you achieve greater end-user satisfaction, more efficient IT operations and enable you to achieve goals with greater accuracy.

The objective of this service is to:

- Evaluate the current state of your processes.
- Identify areas for improvement in areas such as incident management, problem management, change management and others.
- Provide recommendations and activity plan to implement the improvements.

This is what our ITSM Processes Assessment model looks like:

Phase 1 - Current situation

- Our resources work closely with your staff to get to know your organization.
- We review your existing ITSM processes, how you use your systems and tools to identify strengths and opportunities for improvement.
- Synerity conducts interviews and studies processes and procedures to find any "pains", opportunities and value-adding initiatives for your organization.

Phase 2 - Strategy

- With the insights gathered during Phase 1, our resources work with you to develop a strategy that addresses your challenges and opportunities, linked to your long-term goals.
- Synerity provides recommendations on initiatives, processes and best practices that can help your business, creating a more streamlined and cost-effective environment and more satisfied end users.

We are happy to talk more about how we can help you!