On 1 February, Synerity , in collaboration with Freshworks , will host a detailed session on how to solve your EX challenges using the right service management tools. This is a perfect opportunity to discover and explore some key use cases for ESM.

Enterprise service management (ESM) is a set of principles and concepts that can be used by most organizations; from small businesses to government agencies and global brands. It simply takes the best ITSM principles that IT organizations have relied on for years and applies them in additional areas. The fundamental goal of ESM is to help organizations improve their efficiency, workflow, employee responsiveness, and employee satisfaction across all departments of the organization.

Organizations implement service management processes and tools for the same reasons behind most strategic initiatives: increased productivity, efficiency and quality. Because ESM is customer-focused and organization-based, it is a concept that can drive many important improvements within a company. Some common examples where ESM can be applied include HR, finance, legal, facilities management and customer service functions.

The session will provide insights on:

• Why the ESM and why now?

• Who benefits from the ESM?

• How to make IT part of every business unit

We offer the possibility to participate in the session either in Stockholm (8.00-10.00) or Malmö (11.00-13.00). For interest and/or more information about the event please contact Alexander Bakir (Malmö) alexander.bakir@synerity.se or Christoffer Göransson (Stockholm) christoffer.goransson@synerity.se.